Enterprise Rent-A-Car

4.3
438 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

10233 N 19th Ave, Phoenix, AZ
85021, United States
(602) 870-8662
https://www.enterprise.com/en/car-rental/locations/us/az/phoenix-north-mountain-village-5083.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Phoenix, AZ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Mountain Village location today.

Location

Enterprise Rent-A-Car
10233 N 19th Ave, Phoenix, AZ
85021, United States

Hours

Reviews

4.3
438 reviews
5 stars
330
4 stars
36
3 stars
11
2 stars
4
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Jalen and Kamil going above and beyond.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, including reports of dirty cars and mechanical problems.

Reservation Issues

There were multiple complaints about reservations not being honored, leading to customers receiving different vehicles than expected or having to wait longer than anticipated.

Overall Experience

Despite some negative feedback, many customers expressed satisfaction with their overall rental experience and indicated they would return to this location.
  • S2
    sinbadx 2
    Jan 5, 2026
    5.0
    Customer service was top notch 👌 👏
  • JM
    Jennifer McCulloch
    Dec 26, 2025
    5.0
    Noel and Camille were so accommodating with changing out vehicles due to personal needs. First class customer service! Will definitely rent from this locations again when the need arises. Loved that they thought of small details which I would have overlooked. Thank you for taking care of me.
  • BB
    Beth Backus
    Dec 21, 2025
    5.0
    Every one at this location were friendly and helpful throughout the time I had the rental car. They even reached out to the insurance on my behalf to extend the rental. I had a flat while driving the rental and they gave me a choice to get a new rental or just take it to discount tire. I decided to just get the tire fixed, and that went smoothly as well.
  • RO
    rosa orihuela
    Dec 17, 2025
    5.0
    Excellent customer service they show that they care about the customers !! I definitely recommend this place 👍🙏
  • BR
    Blake Ramsey
    Dec 9, 2025
    5.0
    Jalen the branch manager was incredibly kind and helpful during our time in Phoenix. Went above and beyond in helping us. 10/10 would rent from here again!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the North Mountain Village location?

Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car in Phoenix, AZ?

The location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.