Enterprise Rent-A-Car

4.3
429 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Phoenix, AZ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Mountain Village location today.

Location

Enterprise Rent-A-Car
10233 N 19th Ave, Phoenix, AZ
85021, United States

Hours

Reviews

4.3
429 reviews
5 stars
321
4 stars
36
3 stars
11
2 stars
4
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Jalen and Selena for their exceptional service.

Vehicle Condition

While most vehicles were reported as clean and well-maintained, some customers experienced issues with dirty or poorly maintained cars.

Reservation Issues

Several reviews highlighted problems with vehicle availability and reservation fulfillment, leading to frustration among customers.

Quick Service

Customers appreciated the fast pickup and drop-off processes, noting that the service was generally efficient.

Mixed Experiences

While many reviews were positive, there were notable complaints about unprofessional behavior from some staff and poor communication regarding reservations.
  • RS
    Richard Sanchez
    Nov 14, 2025
    5.0
    I would definitely recommend choosing this enterprise location again. Great overall experience from the employees that work there to the car that was driven.
  • MJ
    Matthew Johnson
    Nov 7, 2025
    5.0
    Great customer service no hassles.
  • JA
    J E S S I ꀯ A
    Nov 6, 2025
    5.0
    I'm blown away by my experience with Enterprise Rent-A-Car - they're a lifesaver! So, my car got totaled by a drunk driver, and I was in a panic. I needed a ride, and fast, so I turned to Enterprise. They came through big time, and I ended up renting from them for almost a month. The process was super smooth, and the staff was cool, calm, and collected. They worked with me to get the insurance sorted out and got me behind the wheel of a sweet ride. I kept extending my rental period, and they were totally cool with it, no hassle, no fuss. I mean, I lost track of the dates a few times, but they were super understanding and worked with me to get everything sorted. The car was a solid ride, nothing fancy, but it got me where I needed to go. I had it for so long, I started feeling like it was mine (don't worry, I didn't try to sell it on Craigslist or anything 🤣). But seriously, the staff, especially Jalen the store manager and Kamil the assistant manager, were AMAZING. They went above and beyond to make sure I had everything I needed. I've seen some low reviews about this location, but honestly, most of those complaints are about things totally out of their control, like long wait times for cars. How can the staff control that? It's not like they can magic up more cars! They do their best with what they've got, and I think they deserve some serious props for working with me and making a crappy situation a whole lot better. Overall, I'd say Enterprise gets a solid 5 stars from me. They came through in a pinch, and their customer service was on point. If you're in a bind and need a ride, I'd definitely give Enterprise a shot. They're awesome, and I'll definitely be back if I ever need their services again!
  • CF
    Catie Fourmy
    Nov 5, 2025
    1.0
    The rudest people I’ve dealt with in a long time.
  • SB
    sandy brown
    Oct 27, 2025
    5.0
    I had a wonderful experience with my car rental due to the branch manager, Jalen. It is evident why is the manager due to his excellent customer care skills! I ran into him days after picking up the car and he remembered me & asked if I was happy with the car. Thank you, Jalen for going above & beyond with the level of care you provide your customers

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer at the North Mountain Village location?

Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car in Phoenix, AZ?

The location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.