Enterprise Rent-A-Car

4.2
324 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Phoenix, AZ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Mountain Village location today.

Location

Enterprise Rent-A-Car
4121 S Central Ave, Phoenix, AZ
85040, United States

Hours

Reviews

4.2
324 reviews
5 stars
232
4 stars
30
3 stars
11
2 stars
9
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing excellent service, with specific mentions of employees like Joseph, Sean, and Katie.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and miscommunication regarding vehicle types.

Efficiency

Customers appreciated the quick and efficient rental process, with many noting fast check-in and check-out experiences.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor customer service in some instances.

Cleanliness and Vehicle Quality

Feedback on vehicle cleanliness was mixed, with some customers reporting clean cars while others noted issues with dirty vehicles.
  • JJ
    Jeremiaah Juj
    Dec 17, 2025
    5.0
    Great customer service
  • RD
    Rochelle Davenport
    Dec 3, 2025
    5.0
    Reserve Checkin Inspect your Rental Pay Let's Go.....Just that simple.
  • DG
    Daniel Galaviz
    Sep 28, 2025
    1.0
    I made my appointment and all the paperwork online only to arrive and receive the car. When I got to the office, the lady at the counter helped me very reluctantly and told me that I didn't have an appointment or anything. I showed her my appointment number and she told me that yes, it already appeared but that they couldn't rent me the car because my license wasn't valid, but on their website it is valid. In the end, I just wasted my time.
  • AW
    Amanda Witten
    Aug 19, 2025
    5.0
    Great customer service with no hassle. It only took a couple minutes to pickup a rental booked by my insurace and was just as quick to return. Enterprise staff made the process a stress-free experience.
  • MA
    Michelle Accocella
    Aug 13, 2025
    5.0
    Honestly the best rental car experience I’ve ever had. Josh and Christian were very kind, professional and helpful. My car was just what I needed and I would definitely rent from here again.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Phoenix offer?

Enterprise Rent-A-Car in Phoenix offers a wide range of vehicle rentals including cars, vans, and luxury vehicles, with flexible rental options and airport pick-up service.

What are the operating hours for Enterprise Rent-A-Car at South Mountain Village?

The South Mountain Village location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturdays from 8:00 AM to 12:00 PM, and is closed on Sundays.