Enterprise Rent-A-Car

4.2
322 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Phoenix, AZ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Mountain Village location today.

Location

Enterprise Rent-A-Car
4121 S Central Ave, Phoenix, AZ
85040, United States

Hours

Reviews

4.2
322 reviews
5 stars
230
4 stars
30
3 stars
11
2 stars
9
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Joseph, Sean, and Katie.

Reservation Issues

Several reviews highlighted problems with reservations, including cars not being available despite confirmations, leading to frustration for customers.

Quick Process

Customers appreciated the fast and easy rental process, with many noting quick pickups and returns.

Mixed Experiences

While many had positive experiences, some customers reported rude behavior from staff and poor service, indicating inconsistency in customer interactions.

Clean Vehicles

Most reviews mentioned that the cars were clean and well-maintained, although a few noted issues with cleanliness.
  • DG
    Daniel Galaviz
    Sep 28, 2025
    1.0
    I made my appointment and all the paperwork online only to arrive and receive the car. When I got to the office, the lady at the counter helped me very reluctantly and told me that I didn't have an appointment or anything. I showed her my appointment number and she told me that yes, it already appeared but that they couldn't rent me the car because my license wasn't valid, but on their website it is valid. In the end, I just wasted my time.
  • AW
    Amanda Witten
    Aug 19, 2025
    5.0
    Great customer service with no hassle. It only took a couple minutes to pickup a rental booked by my insurace and was just as quick to return. Enterprise staff made the process a stress-free experience.
  • MA
    Michelle Accocella
    Aug 13, 2025
    5.0
    Honestly the best rental car experience I’ve ever had. Josh and Christian were very kind, professional and helpful. My car was just what I needed and I would definitely rent from here again.
  • RJ
    Renieka Jones-Patterson
    Aug 10, 2025
    5.0
    All I want to say is this is my go to location for a rental. The staff is amazing!!! Thanks Kenzie, Josh, and Christian!!! You guys Rock!!!
  • KW
    Kim Waterman
    Aug 5, 2025
    5.0
    Excellent experience! Very good price and service was wonderful!

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Phoenix offer?

Enterprise Rent-A-Car in Phoenix offers a wide range of vehicle rentals including cars, vans, and luxury vehicles, with flexible rental options and airport pick-up service.

What are the operating hours for Enterprise Rent-A-Car at South Mountain Village?

The South Mountain Village location is open Monday to Friday from 7:30 AM to 5:30 PM, Saturdays from 8:00 AM to 12:00 PM, and is closed on Sundays.