Business Details
About
Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Phoenix today.
Location
Hours
Reviews
4.7
1,019 reviews
5 stars
924
4 stars
19
3 stars10
2 stars11
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their friendly, helpful, and honest service, particularly highlighting John and Tony.
Efficiency
Many reviews noted the quick turnaround times for services, with several customers mentioning fast oil changes and repairs.
Honesty and Integrity
Numerous customers appreciated the transparent communication regarding pricing and necessary repairs, often mentioning that they were not pressured into unnecessary services.
Quality of Work
The quality of repairs and maintenance was frequently commended, with customers expressing satisfaction with the work done on their vehicles.
- TFTeri Flesher4 days ago5.0I’ve been to the Tatum and Bell Brakes Plus a few times and they’ve taken great care of my car and me! Would definitely recommend them!
- DADominic Albani4 days ago5.0Nice Workers. Broke down what was needed and were prompt. Went for an oil change
- AFAdam Friedlander4 days ago5.0Brought in my 2018 Nissan Maxima and recevied same day, prompt response for my front break replacement. Would highly recommend.
- SJScott Jochim6 days ago5.0These guys rock. Talk about great customer service, honest and fair work! I have been coming to Brakes Plus for years and they always take good care of my vehicles. Even on the Christmas holiday when I needed my truck for family they came though and delivered.
- QSQween SharettaDec 27, 20251.0Zero is not an option so... Things have changed. I've been a customer of brakes plus for 12+ years, 2 states, 3 cars etc. I've sang their praises as a family based company that treated me well FOR YEARS!! They are not the cheapest BY FAR, but I've always been treated well... Even white glove. Especially in Arlington TX... Anyhow, I visited this Tatum store the last couple of months... Tony was the manager. Happy with the work done, price, treatment. THIS was my first time at THIS location. I came back because of how well I was treated- this is NOT my nearest Brakes Plus. This time 1- I was rudely interrupted while telling the technician why I was there- I had called ahead to ensure they had time for my issue. Then 2- I was hit with 26.48- 3 times! Ok... That's the inspection fee to look at my radiator system. I guess he wanted to make sure I understood that??!! Had someone previously NOT had 26.48?? I asked where was Tony and was told he no longer worked there. Left the company. Hmmm... Long story short... I was asked how to start my car. Huh? You're mechanics right? You don't recognize a kill switch? Now I'm nervous... And told the NEW manager so. Jerry maybe? 3- I was told if I didn't trust them, I could take my car elsewhere. Really???! I was looking for some reassurance but... You ain't said nothing but a word player. Once diagnosed-, the water pump, I was asked to sign so they could begin the repair. WTH?? No way I'm staying here to pay almost $800 and I feel disrespected by the rude tech AND the manager??!! I called AAA Auto repair ( because I am a member) drove to 7th st and Bethany Home and got some RESPECT, and my water pump repaired for <$600!! THANKS Devin! I'm not slamming the whole chain, but this... THIS STORE... CLEARLY has a high turnover and CUSTOMER SERVICE ISSUES. DON'T SPEND YOUR MONEY THERE! oh... And I paid my $ 26.48... don't forget that!
Frequently Asked Questions About Brakes Plus
What types of auto services does Brakes Plus in Phoenix offer?
Brakes Plus in Phoenix offers a wide range of auto services including brakes, oil changes, wheel alignment, suspension, batteries, wiper blades, state inspections, and more.
What are the operating hours of Brakes Plus at 17249 N Tatum Blvd, Phoenix?
Brakes Plus is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and Easter.
Where is Brakes Plus located in Phoenix?
Brakes Plus is located at 17249 N Tatum Blvd, Phoenix, AZ 85032, United States.
Does Brakes Plus in Phoenix accept credit cards and financing options?
Yes, Brakes Plus accepts American Express, Discover, Mastercard, Visa, cash payments, and also offers financing options.
How can I schedule an appointment at the Brakes Plus Phoenix location?
You can schedule an appointment online through their reservation page at https://www.brakesplus.com/stores/phoenix/az/0210/?utm_source=yext&utm_medium=organic&utm_campaign=gmb&storenum=0210.
What popular automotive-related stores are near Brakes Plus in Phoenix?
Nearby automotive-related stores include O'Reilly Auto Parts for car parts, Big Brand Tire and Service for tires, and Mitch's Econo Lube for oil changes and tune-ups, which can be convenient for additional car needs before or after visiting Brakes Plus.
Are there any convenient grocery stores close to Brakes Plus for quick errands?
Yes, Fry's Food Store and Fry's Food And Drug are nearby grocery stores where customers can shop for groceries before or after their visit to Brakes Plus.
What dining options are available near Brakes Plus in Phoenix?
There are several nearby dining options including SNOWFOX, a restaurant, and Salad and Go, a fast food salad bar, perfect for grabbing a meal around your car service appointment.
Is public transportation or other services near Brakes Plus to assist customers?
While specific public transit information is not listed, nearby services such as KeyMe Locksmiths and Coinme are available, and customers might find nearby accommodation at Sonterra Apartments helpful if staying overnight in the area.
What is the philosophy or approach of Brakes Plus towards customer service?
Brakes Plus focuses on building strong relationships with customers, vendors, and employees by installing quality products with world-class service at a great price.