GD
Gavin Dougal
Feb 24, 2026
I had issues with a very simple repair earlier at O’Reilly’s; it was just changing the fuse on the car charger. And when I was at O’Reilly’s, I had lost my tool, had to buy another, and still couldn't get the fuse out with the simple plastic tool I was given.
After wrestling with that for about an hour, I conceded and drove away. Later in the day, I drove past this AutoZone, went inside, and explained my situation to one of the workers there, Christian. And with no hesitation, he understood my issue and loaned me a pair of needle-nose pliers, which I used to get the stubborn fuse out in two seconds. I felt acknowledged that it was a pain to do it, that sometimes having a better tool will solve the issue, and I felt seen in knowing that, whereas when I was at O’Reilly’s, the staff did not give me any form of assistance, and in fact, pushed another sale on me instead.
Thank you, Christian, for your help. As someone who doesn't do many car repairs and was very frustrated by what should’ve been a two-minute repair taking over an hour, I really appreciate it. Coming to you in my time of need, you were there to meet the moment and help with no judgment. You stand above the rest of the retail automotive workforce in the industry.