Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Phoenix #2768 in Phoenix, AZ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Phoenix, AZ or call us at (602) 269-0401.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
675 reviews
5 stars
343
4 stars
130
3 stars
55
2 stars
21
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few highlighted exceptional service from specific employees.
Inventory Issues
Several customers expressed frustration over inaccurate inventory information, leading to wasted trips and unfulfilled orders.
Store Environment
While some reviews noted a clean store, others mentioned unprofessional behavior from staff, impacting the overall shopping experience.
Staff Attitude
Multiple reviews pointed out a lack of respect and professionalism from employees, contributing to a negative perception of the store.
- JSJesus SaldivarDec 30, 20251.0Staff is extremely rude specially the gray hair guy that works around 3.30pm. Super rude and doesn't care about customers.
- KKkevinDec 26, 20251.0Very disappointed with the customer service at this AutoZone. I attempted to return a part that did not fit my vehicle, and the employee refused to process the return and told me to go to a different AutoZone because he “was not going to take it.” The part was in new condition and within the return period. Being sent to another store instead of being helped is unacceptable and unprofessional. I’ve returned parts before without issues, so this experience was frustrating and unnecessary. Customer service should help solve problems, not pass them off to another location.
- AJAme JmzDec 26, 20251.0Horrible customer service. they’ll just send you down the street to the other Autozone for help.
- KSKendall StrobelNov 26, 20255.0I want to take a moment to recognize Matthew, the assistant manager at AutoZone, for truly exceptional customer service. When faced with an extremely disgruntled customer, Matthew handled the situation with patience, professionalism, and calm authority. He diffused the tension gracefully, never losing his composure, and made sure the store environment stayed respectful and safe for everyone. What impressed me even more was how he went above and beyond afterward to help my friend. Instead of rushing through the interaction, Matthew took the time to explain exactly what her car needed in clear, easy-to-understand terms. He didn’t just point her toward products—he made sure she felt confident about the next steps for her vehicle. His knowledge, kindness, and genuine care turned what could have been a stressful visit into a positive, reassuring experience. AutoZone is lucky to have someone like Matthew leading the team. His ability to manage difficult situations while still prioritizing customer needs shows true leadership and dedication. If you’re looking for a store where you’ll be treated with respect and expertise, this AutoZone—and Matthew in particular—sets the gold standard.
- JBJacob BairdNov 20, 20251.0Called to ask if they had a serpentine belt before driving down there. Whoever answered the phone said they had some but when I showed up 20 minutes later I was told otherwise. Thanks for wasting my time!
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Phoenix, AZ?
AutoZone Auto Parts in Phoenix, AZ is open Monday to Saturday from 7:00 AM to 9:00 PM, and Sunday from 7:30 AM to 9:00 PM.
Does this AutoZone location offer in-store pickup and same-day delivery services?
Yes, this AutoZone location offers both in-store pickup and same-day delivery services for customer convenience.
What types of products can I find at AutoZone Auto Parts on W McDowell Rd?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at this AutoZone location.
Which automotive brands does AutoZone Auto Parts carry at this Phoenix store?
This AutoZone stores brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact the AutoZone Phoenix #2768 store?
You can call the store at (602) 269-0401 or email customer.service@autozone.com for customer service inquiries.
Does AutoZone Auto Parts have a social media presence?
Yes, you can find them on Facebook under 'AutoZonePhoenixAZ2768' and on Twitter with the handle 'autozone'.
Are there any nearby restaurants where I can get food after visiting AutoZone on W McDowell Rd?
Nearby food options include Little Caesars Pizza, Filiberto's Mexican Food, Wendy's, Pizza Hut, and KFC, all within easy reach of the AutoZone store.
What public services are located near AutoZone Auto Parts for additional convenience?
Nearby, you'll find USPS post office, Western Union for money transfers, and various financial services like Coinme and Ria Money Transfer for your postal and financial needs.
Are there stores near AutoZone Auto Parts for other shopping needs?
Yes, nearby shopping includes Walgreens pharmacy and convenience store, Smart & Final grocery store, and West Phoenix Winsupply hardware store.
How might nearby automotive and repair shops complement my visit to AutoZone?
AutoZone is close to J P Auto Repair Japanese, so you can conveniently purchase parts and have them installed nearby or receive professional automotive services.