AutoZone Auto Parts

4.5
332 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone N Cave Creek Rd. in Phoenix, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Phoenix, AZ or call us at (602) 971-0810.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
12230 N Cave Creek Rd, Phoenix, AZ
85022, United States

Hours

Reviews

4.5
332 reviews
5 stars
252
4 stars
43
3 stars
16
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff consistently received praise for being helpful, knowledgeable, and going above and beyond to assist customers.

Staff Recognition

Several employees, particularly Vicki, Brandon, and December, were highlighted for their exceptional service and dedication.

Efficiency

Customers appreciated the quick service, especially with battery installations and problem-solving.

Product Availability

While many customers found the store well-stocked, some noted that certain parts were not available, leading to frustration.

Mixed Experiences

While many reviews were positive, a few customers reported poor service and unhelpful staff interactions.
  • EM
    Eric Mas
    Jan 3, 2026
    5.0
    Vicky is a beauty!
  • ND
    Nena D.R
    Dec 20, 2025
    5.0
    Best customer service every time!! Everybody's so helpful and knowledgeable.. Brandon you're amazing thank you for everything!
  • AG
    Ashley Garcia
    Nov 30, 2025
    5.0
    ​Vikki deserves significant recognition for her exceptional service. ​Despite her incredibly busy schedule, she took the initiative to personally handle a major issue involving the sale and installation of incorrect parts in my vehicle from a different location. ​Vikki's efforts went above and beyond, and she ensured I felt valued and understood throughout the process. Her commitment to customer satisfaction and the quality of service she provides are truly rare and deeply appreciated.
  • LM
    Levi Manley
    Nov 29, 2025
    5.0
    Despite being short staffed, Anthony was very helpful and treated me with great respect. He went above and beyond to help with my auto needs
  • PG
    Peyton Gulick
    Nov 21, 2025
    5.0
    I stopped into AutoZone today expecting the usual quick in-and-out trip, maybe even having to figure out my battery issue on my own. Brandon completely changed that. Even though he was juggling three customers at once, he still took the time to guide me straight to the tools I needed. Within four or five minutes he was already outside at my car, diagnosing the problem and taking action like it was second nature. Most auto parts stores just watch you from behind the glass. Not Brandon. He stepped right in, removed a small panel, tightened a bolt, and made sure the job was actually done. His energy was solid the whole time too — positive attitude, helpful spirit, even some music coming from his keychain that brought a fun moment to a stressful situation. If AutoZone is reading this, you’ve got a rare one on your hands. A man who serves people instead of just selling parts. Brandon should be a store manager within the year. He’s the kind of leader who makes your company look good.

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts on weekdays?

AutoZone Auto Parts is open from 7:30 AM to 9:00 PM Monday through Friday.

Is AutoZone Auto Parts open on Sundays?

Yes, AutoZone Auto Parts is open on Sundays from 8:00 AM to 9:00 PM.