AutoZone Auto Parts

4.5
326 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Cave Creek Rd. in Phoenix, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Phoenix, AZ or call us at (602) 971-0810.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
12230 N Cave Creek Rd, Phoenix, AZ
85022, United States

Hours

Reviews

4.5
326 reviews
5 stars
246
4 stars
43
3 stars
16
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members are frequently praised for their helpfulness, friendliness, and professionalism, with many customers highlighting specific employees for their exceptional service.

Knowledgeable Staff

Customers appreciate the staff's knowledge and expertise, often noting their ability to provide solutions and assistance with various automotive needs.

Efficiency

Many reviews mention quick service, particularly regarding battery replacements and installations, with customers often in and out in a short amount of time.

Product Availability

While most customers find the store well-stocked, some express frustration over the lack of certain parts and the need to order items.

Mixed Experiences

While many reviews are positive, there are instances of poor customer service and unhelpfulness from some staff members, indicating inconsistency in service quality.
  • PG
    Peyton Gulick
    2 days ago
    5.0
    I stopped into AutoZone today expecting the usual quick in-and-out trip, maybe even having to figure out my battery issue on my own. Brandon completely changed that. Even though he was juggling three customers at once, he still took the time to guide me straight to the tools I needed. Within four or five minutes he was already outside at my car, diagnosing the problem and taking action like it was second nature. Most auto parts stores just watch you from behind the glass. Not Brandon. He stepped right in, removed a small panel, tightened a bolt, and made sure the job was actually done. His energy was solid the whole time too — positive attitude, helpful spirit, even some music coming from his keychain that brought a fun moment to a stressful situation. If AutoZone is reading this, you’ve got a rare one on your hands. A man who serves people instead of just selling parts. Brandon should be a store manager within the year. He’s the kind of leader who makes your company look good.
  • MR
    Matthew Rojas
    Oct 11, 2025
    5.0
    Knowledgeable staff that work with you to find solutions that work.
  • RL
    Robert Lennon
    Sep 26, 2025
    5.0
    Evie was super helpful and took the time to help me with all of my needs! I highly recommend this AutoZone to anyone
  • AB
    Angela Bender
    Sep 26, 2025
    5.0
    This location is amazing. Allen is the most friendly and helpful person. Both he and the woman working with him gave me such relief and changed my battery out very quickly. Definitely would go out of my way to go back to that location.
  • CF
    Cheryl F
    Sep 7, 2025
    5.0
    Thank you, to the nice Latina lady clerk who helped me with my car battery. She was very kind and patient with me and helped me get back on the road.

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts on weekdays?

AutoZone Auto Parts is open from 7:30 AM to 9:00 PM Monday through Friday.

Is AutoZone Auto Parts open on Sundays?

Yes, AutoZone Auto Parts is open on Sundays from 8:00 AM to 9:00 PM.