Alamo Rent A Car

Reviews

• MD

  Moriah Dapprich

  Jan 4, 2026
  1.0
  I booked a midsize SUV through Expedia for our family trip, paying a premium for the space and comfort we needed. Instead, when we arrived at the Alamo counter, they handed us the keys to a compact Jeep – nowhere near what we reserved and paid for. The agent when we returned the car said there's nothing they can do since it's already done. We had two small kids traveling with us and I am pregnant. My husband is also 6'7'' and I am 6' we paid for a midsize but instead we got a compact suv that was cramped and uncomfortable for our entire drive, completely ruining the start of our vacation. To make matters worse, they pushed their prepaid gas option hard, quoting $3.15 per gallon and assuring us that if we returned the car full, we'd only pay for what we used – no big deal, right? We found cheaper gas nearby (under $3/gallon) and filled it up ourselves before returning. Turns out, that "prepaid" meant we were locked into buying a full tank at their inflated rate upfront, regardless of what we did. We essentially paid for an extra tank of gas at a premium, and when we pointed it out, the staff just shrugged and said "nothing we can do." Felt like a total bait-and-switch scam to squeeze more money out of us. On top of that, they tried to upsell us on unnecessary insurance, quoting an extra $400 for "full coverage" that we didn't need since our insurance already provided it. The pressure was intense, with scare tactics about potential accidents – classic fear-mongering to pad their profits. This whole experience was deceptive and frustrating. Save yourself the headache and book elsewhere – Alamo's practices are shady and customer-unfriendly. Never again!
• MV

  Michael Velez

  Jan 3, 2026
  1.0
  Horrible experience. They rented me a car that had a nail in the tire and no windshield wiper fluid. I noticed the tire pressure was slightly low in the front left tire as we were already leaving. Just 5 PSI lower than the rest of the tires. Looked and saw no nail. Next morning the tire was completely flat. The roadside assistance via Alamo was nowhere to be found. Waited 2 hours and they weren't able to find anyone (it was Saturday in Sedona). They made me fill up the tire with air (was holding and couldn't see a nail) and drive an hour to flagstaff so that I could get the tire fixed myself using their account. Meanwhile I missed my expensive Pink Jeep tour to do this. Then after I returned the rental they charged me a flat tire fee. They also had no cars to replace mine either. What a joke of a company
• BT

  Brooke T

  Jan 2, 2026
  3.0
  Arrived into town late and we were given our choice of 3 cars- one had "maintenance needed" on its display when we started it, the second had 40,000 miles on it, and the third was newer but had been in a minor collision and the front bumper wasn't attached on one side. We took the one with the flappy bumper. At checkout we told the lady in the booth about it, and she said they already had a record of it. I said I'd put some clear tape on it so it wouldn't flap and she said "don't worry, we got ya!" but then just waved us through. When we dropped the car off, the man checked it extremely thoroughly for damage, and found a scrape on the rocker panel that seemed to me to be part of the constellation of damage from whatever another renter had run this car into. He got a bit gruff with us, but luckily we'd taken a 365 degree video of the whole car before we'd taken it. He took a picture of the damage visible in our video and said he'd mark the damage down but somehow indicate we hadn't done it. My advice- if you rent from this agency, take VERY detailed photos or a video before leaving with the car. Everybody was very nice, but I'm deducting stars for keeping cars in service that have known damage or maintenance needed alerts, and for what seems like sporadic checks of damage on the cars when being returned.
• PC

  Paul C

  Jan 2, 2026
  1.0
  This is by far the worst car rental experience I've ever had. We had a Ford Expedition assigned to us at Phoenix Sky Harbor airport before we head out to Sedona. The car had 2 major issues: - Severe bouncing and vibration at speed over 70 mph - Rear wiper not working properly as the wrong wiper blade was installed (we were driving in rain) Due to time constraint we continued to drive and I called Roadside assistance for help. They assured me that Cottonwood location had been informed of the issue, and would have a car ready for swap-out. We soon got a call from Tyler (manager?) at Cottonwood location informing us that there would not be a swap-out with our broken car. He simply stated that they would not do anything without a "check engine" light. He did not even apologize for the issue but repeating that "worst thing could have happened", and this was just an annoyance we just needed to bear with. Tyler also said to take it to a local tire shop and had them correct the balancing issue. With more driving planned for our trip, I had no choice but to take 2 trips to local tire shop to hopefully addressed the issue. The situation improved some but the vibration was still there at high speed. That was 3+ hours wasted if Alamo/Enterprise would have simply swap out the car as they should have. Please think twice before you rent from Alamo/Enterprise at Phoenix Sky Harbor location! You do not want to share the same bad experience as we did!
• RL

  Rebecca Leslie

  Jan 2, 2026
  1.0
  We do not normally have a bad experience but this time it was horrible! We pre rented over a month before, a truck, 4 door and asking for a ford for the large back seats and leg room. We had 4 adults, 2 men over 6’ and one of them was a larger man. We needed the room. Our plane got in over an hour late and no cars were left in Alamo or National rental. Except a couple of very compact cars. One lady was working and a man running back and forth “cleaning cars downstairs” and bringing them up one by one. She offered us a compact and we could go and bring it back the next for something more similar to what we ordered. We explained that there was no way we would fit into those cars and no way we wanted to spend our trip going back and forth to the airport! We waited over an hour and a half!! Finally new staff came on (at 2am) and said there were a bunch of trucks ready to go and wasn’t sure what was going on. The new staff ran down and got a Dodge in less than 10 min. Much less room in the back but we would make it work.

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