Alamo Rent A Car

Reviews

• CD

  Colin Downey

  5 days ago
  2.0
  We rented a mid-size SUV for four days. The car was a 2025 Toyota RAV 4 with more than 40k miles on it. It drove poorly, with a worn steering wheel and poor suspension. The lane assist feature never worked properly. There were no floor mats, so the driver's floor carpet was ripped almost to the metal. The light on the sun visor was busted and dangled outside its mount. We didn't care about all the paint scratches but there were many. I still can't believe they keep this car in rotation. All that said, it took us where we needed and they charged the agreed upon rate, so two stars.
• SL

  Steve Lopez

  6 days ago
  3.0
  I have no complaint with the car the counter staff at Sky Harbor Airport. The car was clean and served its purpose. The people working the floor trying to speed up check-in, and the counter personnel were very pleasant and helpful. The only complaint I have is when i booked the car the base price was about $250.00. At checkout the hidden taxes and fees were over a hundred dollars. Those fees should be listed when booking. I find it hard to believe you don't know that at the time of booking. I believe it is false advertising and should be illegal.
• HM

  Haroola Mou

  Nov 16, 2025
  5.0
  I booked my rental car through Costco and later enrolled in Alamo’s customer program. After our flight was canceled, we had to adjust our pickup time — but during the process, our return time was accidentally changed as well. When we arrived at the Tucson Alamo location, the manager immediately understood the situation and corrected everything without hesitation. The level of customer service we received was truly exceptional. Their professionalism, flexibility, and genuine willingness to help made a stressful travel day so much easier. Highly recommend the Tucson Alamo team!
• MM

  Mugimane Manjanatha

  Nov 12, 2025
  5.0
  They were fast in processing the car reservation and we got done in less than 5-10 min. We got a car they promised and everything went very well and very quickly. We usually rent from Budget which takes for ever to get the car unlike here. I will stick with Alamo from now on. When we returned the car, Walter was very kind but very thorough and let us go in less than 5 min with a receipt. We had returned the car earlier than reserved time and we got some credit for it too. Overall it was am excellent service and pleasant experience.
• BP

  Brigitte priem

  Nov 8, 2025
  4.0
  I really appreciated the ability skip the line after a long flight and head directly outside to get our car but as we were checking out, I was asked if I would like to prepay for gasoline. I asked how much it would cost and was told $46. I said sure, paid the $46 (or so I thought) and off I went. Later that evening as I was clearing out my emails, I came across the Alamo invoice. I saw the charge for the rental car and then an additional charge of $64 for the prepaid gasoline. Ug, the rep flipped the amount..$46 to $64. I'm sure it was an honest mistake but after 4 phone calls, waiting on hold, and being told I would receive a call from a supervisor which never happened I of course was irritated. Do I take the car back empty and deal with it then? or do I fill up the tank and have the charge removed? Luckily, it all worked out in the end but next time I will ask for a receipt anytime my credit card has been charged. 4 stars instead of 5 but would use Alamo again for sure.

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