Alamo Rent A Car

Reviews

• JC

  Jennifer Chadney

  1 day ago
  1.0
  I rented a car for a three‑day trip, and the vehicle—nearly new with just over 300 miles—was completely dead the next morning. I spent about six hours across two days trying to resolve it, speaking with 14 different people. A technician from their roadside company attempted to start it and confirmed the battery was bad. After hours of trying to get phone support I was then told the car would be towed around 12:30 pm, but it didn’t make it back to the airport until after 10 pm. I was also told I would get an Uber to the airport… when they didn’t show up I once again called to get it set up. In practical terms, I was paying for a car I could not use for the majority of the entire rental. The most frustrating parts were the difficulty reaching knowledgeable, helpful phone support, language barriers, and inconsistent or inaccurate ETAs. This turned a vacation day into hours of troubleshooting. The positive: the airport manager, Fernando, was excellent—professional, empathetic, and empowered to act. He patiently listened to me and took care of the bill, which is the only reason I would consider renting from Alamo again.
• YR

  Yseulys Roufflaer

  2 days ago
  1.0
  Expérience catastrophique avec cette compagnie. J’ai réservé un véhicule sur leur site avec ma carte de débit et tout semblait en ordre. Mais une fois arrivée au comptoir, on m’annonce soudainement que ce n’est pas possible parce que je suis étrangère et qu’il faut obligatoirement une carte de crédit Visa. Aucune information claire à ce sujet lors de la réservation. Le personnel a été très peu aidant, fermé à la discussion et particulièrement désagréable. On m’a demandé d’annuler la réservation moi-même, mais cela m’aurait coûté 50 € de frais. Après près de 4 heures de discussions et de stress, une solution a finalement été trouvée… mais dans des conditions vraiment pénibles. Service client très décevant et organisation à revoir. Je ne recommande pas.
• KH

  Kim Humann

  5 days ago
  2.0
  Not the best when I arrived waited 45 minutes in line. Got out to the lot. A guy showed me the area of cars and then walked away. The car I pick looked to be in good condition. Drove it about 20 minutes on the expressway and the tire pressure light came on and said the rear driver tire had 20 lbs. then I thought I could make it to my destination but I was wrong. The tire went flat so I pulled off the expressway to a gas station and put air in the tire. Drove down the street and it went flat. Had to call the help line and he told first to drive it back to the rental place. I said I can’t it’s flat. Long story short finally a guy showed up in a blazer and put the spare on. I thought he was bringing me a new tire. Nope the spare went on. The. He told me to not drive more the n 50 miles on it. But to take it back to the rental place . I told him it’s all expressway back. I drove it back to the rental place. I will say the enterprise guy was very nice and helpful. It sucked that I lost a whole afternoon and I was only there for 3 days. Not a happy personal.
• DR

  Dorine Ramirez

  Mar 2, 2026
  5.0
  HIGHLY RECOMMEND ALAMO Sabrina excellent professional and courteous. Serviced us quickly with no nonsense. Manager was present and making herself available to customers in line. Manager called her team rockstars.. they were! Returned our vehicle to Alamo Bobby friendly efficient he walked the vehicle with us weary Travellers and made sure we did not leave anything behind. Our experience at sky harbor rental center with Fox, Budget, Enterprise, Sixt, Avis, etc were ALL a waste of time, every agent charging 3xs the price with the attitude of there's nothing we can do about it. Every word out of their mouths were unavoidable price hikes. Alamo was busy Earning the business. R E S P E C T. And 5 STARS !!!! We drove away in mins so happy.
• JR

  justin r

  Feb 23, 2026
  1.0
  Disappointing experience from pickup to follow-up. When we arrived, we were told we could choose between the two remaining vehicles. We selected a Nissan, but there were no keys inside. I walked back to the staff distributing cars and was told, “If the car turns on, the key is in it and you can take it.” We ultimately found only one vehicle with keys in it, and it was dirty. After leaving the lot, we discovered Cheetos all over the passenger-side floor, eye drop medication in the center console cup holder, and lip gloss in the driver-side door compartment. Clearly, the vehicle had not been properly cleaned or inspected. I reached out to Alamo within 24 hours while we still had the car (and kept it for six more days). I received an automated email stating that my message had been received and would be responded to by a member of the management team. No one ever followed up. Poor vehicle preparation and zero customer service after the fact. Extremely disappointing. UPDATE: Jean I contacted and spoke to a team member who said it was highly unusual for a local team member to ask someone to reach out at the national level, they said they would forward my contact information to the local branch and did so days ago, still haven’t heard back from anyone.