Express Oil Change & Tire Engineers

Reviews

• JL

  james lopez

  5 days ago
  5.0
  I basically live at Express Oil Change at this point. I go there for everything — oil changes, random car noises, emotional support — and I’ve dragged my parents, my friends, and my wife into the cult with me. We’re all loyal customers, thanks to one man: **Hollis**. Hollis doesn’t just run the place. He runs it like he’s the manager of a family-owned restaurant and we’re all his cousins. Every time I walk in, it’s like seeing a buddy I haven’t seen since high school. Last year, my 2016 Ford Explorer decided to throw a tantrum and the water pump exploded. It was a $3,000 repair, which hurt my soul. Then — because my luck is elite-level terrible — the water pump failed AGAIN two weeks after the warranty expired. Two. Weeks. I was ready to cry in the lobby, but Hollis the manager stepped in. He said he’d do everything he could because he knows I’m a good customer. And he meant it. He replaced the water pump again and only charged me for labor. Around Christmas, too, when my wallet was already on life support. This man didn’t just fix my car — he fixed my faith in humanity. So yeah, Express Oil Change has me for life. And next time I’m bringing Hollis a Filiberto’s burrito from next door, because at this point he deserves a medal, a trophy, but definitely a burrito. If you want a place that treats you right, go see Hollis at Express Oil.
• DT

  Dustey Tovar

  5 days ago
  5.0
  The only time I write a review is if something was really good or really bad. I'm so happy to be writing a review worth while. I had the pleasure of having Zane & a few other employees do my oil change. Zane went over & beyond what most people do when tuning up a vehicle not to mention his customer service skills are on point. I've told everyone I know about how refreshing it is find a place that does their job and does their job well. I found this place because there was a Groupon but even if moving forward I have to pay full price for an oil change I'm will happily pay it.
• KH

  Kwamaysia Henderson

  Jan 6, 2026
  5.0
  Came in for an oil change and received excellent service from Josh and the team. Greeted with kindness and humor followed by hospitality. I’ll definitely be back with my other car!
• GB

  Geoff Briggs

  Jan 6, 2026
  5.0
  You can't put a price tag on Josh!!!!! Every time I go in he's super friendly and down to earth! He dosent try to up sell and is 100 percent honest which is hard to come by! Josh treats you like family and goes the extra mile for you! Thank you Josh for the amazing service as always!
• GG

  Genie G

  Dec 15, 2025
  1.0
  Shoddy repairs, unnecessary services & costs, and zero integrity is what you'll receive at this location. Do not let them touch your vehicle! Took my car in to have the VCM replaced. Service advisor, Sean Haddox, stated I would be called with a quote but wasn't contacted until he called stating the repairs were complete. At that time, Sean informed me that their $20 inspection found the back brakes were fine but that the front brakes, front rotors, and serpentine belt needed replacing which I authorized. During pick-up, I questioned a $150 charge for Coolant Flush Service. Sean stated that the flush was necessary to replace the VCM. At drop-off, I gave Sean the VCM parts and manufacturer's tech manual which didn't require coolant removal. Additionally, two service department's (including a dealer) have disputed Sean stating that the VCM is attached to the intake manifold and is not directly integrated with the engine's cooling system; therefore draining or flushing wasn't necessary. My brakes began squeaking immediately after pickup so I returned the following week. Store Manager Hollis Scott had another inspection done and stated that the front brakes had been done correctly and that the back brake rotors were "glazed" and the pads worn down (both that Sean stated were fine the week before) were causing the issue and needed replacing for another $481. The following day, I took my vehicle to their subsidiary, Brakes Plus, for a second opinion. Brakes Plus stated that the squeaking was due to the front brakes not being lubricated and contamination from the front rotors not being cleaned before install. When I contacted Hollis at Express Oil for a refund, he refused and stated that they would need to perform yet another inspection. Hollis was certain that the back brakes were the issue because "if a vehicle squeaks in reverse, IT HAS to be the rear brakes" which is incorrect. I refused to allow this location to touch my vehicle again. I took it to Express Oil at the Surprise location instead. They confirmed Brakes Plus' assessment, warrantied the front brakes and rotors, and the squeaking disappeared. Sadly, Sean and Hollis were aware that I was dealing with the stress and financial burden of replacing my home A/C at the same time. Sean and Hollis were given several opportunities to correct the issue yet failed in every sense. Instead of being treated with honest, integrity, good workmanship, and compassion, I received the opposite.

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