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Gerber Collision & Glass

4.1
(163 reviews)

Business Details

1015 W Broadway Rd, Mesa, AZ
85210, United States
(480) 969-5485
https://www.gerbercollision.com/locations/mesa-broadway-rd-az

About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • RestroomNot available

Location

Gerber Collision & Glass
1015 W Broadway Rd, Mesa, AZ
85210, United States

Hours

Reviews

4.1
163 reviews
5 stars
110
4 stars
13
3 stars
8
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Jorge and Heidi for their exceptional service.

Quality of Work

While some customers were satisfied with the repairs, others reported issues with the quality of work, including incomplete repairs and misalignment.

Communication

Several reviews noted poor communication regarding updates and estimates, with some customers expressing frustration over unreturned calls and lack of follow-up.

Timeliness

Customers appreciated the quick turnaround for repairs, with some receiving their vehicles back earlier than expected, although delays were also mentioned.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported significant dissatisfaction with service and repairs.
  • BW
    Bruce Wayne
    Dec 16, 2025
    2.0
    It’s unfortunate that I now have to leave a negative review. Initially, they did great work, and my first review reflected that with high praise. However, after I had to return once—and then again—the experience changed significantly. On the third visit, they essentially threw their hands up and said it was “not our problem.” I explained that even the dealership believed the issue was likely something that occurred while the vehicle was in their care. They stated they would contact the insurance company to try to resolve it, but I never heard back—not even a courtesy call to share the insurance company’s response. I later reached out for an update, and my call was still not returned.
  • AA
    Angel De anda
    Nov 12, 2025
    5.0
    Jorge was very knowledgeable and understanding! Thank you!
  • JS
    Jenna S.
    Jun 5, 2024
    2.0
    Gerber Collision was my first choice for repairs due to a recent fender bender. After a prompt and informative lookover of my car, I was advised I'd receive an emailed estimate by the end of that same day. After not receiving the estimate, I called for an update and was told I'd receive the estimate by the end of the following business day instead. I called a couple of more times over the next several days attempting to follow up on the estimate I'd never received, however all of my calls went unanswered and unreturned. That is, until today, when I received a call from the receptionist asking if I was still interested in having my repairs done there. Save yourself the time and visit the company next door; they were able to get me a printed and emailed quote within minutes.
  • AR
    Ann Rogers
    Dec 24, 2021
    5.0
    I was sent to Gerbers by my insurance company after I was involved in a hit and run accident. My insurance totaled my car. Gerbers was very helpful throughout this whole ordeal. Mallory was very professional. Even though my car was totaled by my insurance, Gerbers was very accommodating in me getting my personal items from my car. Jorge was very helpful and helped us load my things into our car. All of the employees that I came in contact were very helpful and professional.

Brand Certified Facts from Gerber Collision & Glass

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