Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomNot available
Location
Hours
Reviews
4.1
163 reviews
5 stars
110
4 stars
13
3 stars
8
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Jorge and Heidi for their exceptional service.
Quality of Work
While some customers were satisfied with the repairs, others reported issues with the quality of work, including incomplete repairs and misalignment.
Communication
Several reviews noted poor communication regarding updates and estimates, with some customers expressing frustration over unreturned calls and lack of follow-up.
Timeliness
Customers appreciated the quick turnaround for repairs, with some receiving their vehicles back earlier than expected, although delays were also mentioned.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing high satisfaction while others reported significant dissatisfaction with service and repairs.
- BWBruce WayneDec 16, 20252.0It’s unfortunate that I now have to leave a negative review. Initially, they did great work, and my first review reflected that with high praise. However, after I had to return once—and then again—the experience changed significantly. On the third visit, they essentially threw their hands up and said it was “not our problem.” I explained that even the dealership believed the issue was likely something that occurred while the vehicle was in their care. They stated they would contact the insurance company to try to resolve it, but I never heard back—not even a courtesy call to share the insurance company’s response. I later reached out for an update, and my call was still not returned.
- AAAngel De andaNov 12, 20255.0Jorge was very knowledgeable and understanding! Thank you!
- JMJennifer MuhlitnerAug 21, 20255.0Amazing customer service, was met with friendly faces. They did a phenomenal job on my car and even washed the outside and vacuumed the inside! Would absolutely use again and recommend!
- EPErica PachecoAug 13, 20251.0Taken my cars here previously and didn't have any problems. Just picked up my car and pointed out that I was not happy with the half ass work. They called out Jorge to come speak to me about it. Extremely unprofessional, only wants to hear himself speak and he's right now matter what. Needless to say I'm taking my vehicle elsewhere to have the work done properly..
- CPCiara PastranoAug 7, 20255.0Gerber was recommended to us through our insurance company after a water jug hit my husband's car on the freeway. Gerber was able to take it in next day, the drop off process was super quick and easy, everyone was soo friendly and the work was completed in 2 days!! We were kept in the loop every step of the way. They did great work! This place is fantastic!
Frequently Asked Questions About Gerber Collision & Glass
What types of auto repair services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers collision repair, auto body repair, dent removal, bumper repair, paintless dent repair, windshield replacement, and auto glass services.
Where is Gerber Collision & Glass located in Mesa?
It is located at 1015 W Broadway Rd, Mesa, AZ 85210, USA.
What are the operating hours of Gerber Collision & Glass?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Gerber Collision & Glass provide any guarantees on their repair work?
Yes, they back their collision and auto glass repairs with a Lifetime Guarantee for as long as you own your vehicle.
What payment methods are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa.
Is there an email address to contact Gerber Collision & Glass for inquiries?
Yes, you can contact them via email at info@gerbercollision.com.
Are there any nearby auto glass service providers to Gerber Collision & Glass?
Yes, Glass America is a nearby auto glass service provider in the area, which can be an alternative or complementary option.
What nearby restaurants can I visit before or after my appointment at Gerber Collision & Glass?
You can visit Bahia De Kino or Taquitos Jalisco, which are both nearby Mexican and Latin American restaurants.
Are there any accommodation options close to Gerber Collision & Glass for customers traveling from out of town?
Yes, nearby accommodations include The Nolan Apartments and Rise Broadway, which are convenient for out-of-town visitors.
How can the nearby car dealers and automotive repair shops benefit customers of Gerber Collision & Glass?
Nearby car dealers like Jones Motors and Red Mountain Motors, as well as repair shops such as Desert Heat Auto and Elite Automotive Finishes, offer customers options for vehicle purchase and additional customization or repair services close to Gerber Collision & Glass.