Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Mesa #2776 in Mesa, AZ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Mesa, AZ or call us at (480) 844-7372.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude or dismissive.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others lacked basic product knowledge.
Efficiency
Many reviews highlighted quick service and efficient transactions, particularly for battery replacements and parts availability.
Store Environment
The store is generally described as organized and clean, but some customers reported feeling ignored or unwelcome.
Product Availability
Customers appreciated the variety of parts available, although there were instances of incorrect parts being provided.
GG
guzman
Nov 16, 2025
1.0
Just because I went a few minutes ago to return an item and the man there refused to help me and was rude just because I didn't have a physical receipt but had a photo, so I had to go to another Autozone location where they were able to help me with the photo i had
TC
Timothy Crowley
Nov 14, 2025
5.0
I had asked them to plug my truck in the diagnostic because I had a couple lights o. But they said they were busy so I called my girls dad and he told me what to do
HS
Heidi S
Nov 7, 2025
5.0
Great customer service. Knowledgable and gave some good advice.
MS
Marigold Smith
Oct 11, 2025
5.0
Justin Robinson went above and beyond what anyone else has done to help us. We had an ugly battery that was corroded, bulging and I think stripped. He was very pleasant and professional while replacing it. What a piece of mind we had driving out of the parking lot. Thank you so much Justin!
Juli and Marc
JA
Jose Arredondo
Sep 26, 2025
1.0
I normally don’t do bad reviews, but this one really got to me. Terrible service from the so-called “parts expert,” Justin Robinson.
I waited outside for 10 minutes with no acknowledgment from anyone, even though there were three employees inside.
When I finally walked in, there was still no acknowledgment—just silence while a woman counted his drawer.
When Justin finally spoke, it was in a dismissive way, as if I was bothering him. All that waiting just to be told they didn’t have the part and that I should go somewhere else. No effort to help, no courtesy, nothing.
I left feeling completely unimportant as a customer. I’ll never return to this AutoZone. I should have gone to O’Reilly’s in the first place, and from now on, that’s where I’ll be going. Worst service I’ve ever experienced.
If I could give negative I would