Alamo Rent A Car

4.3
641 reviews

About

Car Rental Agency
Save time, get great deals and discounts when you book your next rental car with Alamo at Mesa Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in AZ and abroad at over 1,000+ airport locations.

Location

Alamo Rent A Car
6033 S Sossaman Rd, Mesa, AZ
85212, United States

Hours

Reviews

4.3
641 reviews
5 stars
463
4 stars
69
3 stars
28
2 stars
26
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting their professionalism and willingness to assist.

Rental Process

The pick-up and return processes were frequently described as quick, easy, and efficient, contributing to a positive overall experience.

Vehicle Condition

Most reviews noted that the vehicles were clean, well-maintained, and met customer expectations.

Communication Issues

Several customers expressed frustration with communication regarding additional charges and lost items, indicating a need for improvement in customer support.

Overall Experience

While many customers reported excellent experiences, a few highlighted significant issues that affected their perception of the company, particularly regarding billing and customer service follow-up.
  • HS
    Hector Salazar
    Nov 11, 2025
    5.0
    Great service!!!
  • SR
    Savannah Rae
    Nov 11, 2025
    1.0
    Unprofessional and Disrespectful – Mesa Airport Location I prepaid for my Alamo rental weeks in advance, but when I arrived, I was refused a car even after showing proof of payment. The manager, Mike V, kept changing his story, refused alternative payment options, and spoke to me disrespectfully, even asking if I “had enough money” to rent. When I requested a refund receipt, he laughed at me and said I’d see it “when it shows up.” Since this occurred on 11/6, I have contacted Alamo six separate times and have been given no estimated time or date for follow-up. Each time, I’ve been told that “no one knows” and that it depends on how many complaints they have or how busy they are — which is completely unacceptable. My concerns are still not being addressed, and I have yet to receive proof of a void or refund of my money. Because of this, I had to spend over $800 on another rental instead of the $300 I’d already paid. I’ve rented from Alamo before without issues, but this experience was humiliating and unprofessional. As someone who works in healthcare, I take pride in treating others with dignity and professionalism, and I expected the same in return. Still waiting for refund confirmation. Avoid this location.
  • JS
    Jeremiah Snider
    Oct 17, 2025
    5.0
    Friendly customer service
  • TH
    Terry Hudson
    Oct 8, 2025
    5.0
    Very good customer service, courtesy & willingness to please.
  • WG
    Ward Grantham
    Oct 5, 2025
    4.0
    Pick up and return of rental was quick and easy. It is just a short walk from the terminal counter to the car pick up area. Returns are just accross the street from the terminal, about a 5 minute walk. Service was professional and no issue were encountered. Alamo pricing is reasonable and autos were in excellent condition.

Frequently Asked Questions About Alamo Rent A Car

What types of car rentals does Alamo Rent A Car at Mesa Airport offer?

Alamo Rent A Car offers car rentals including economy cars, vacation rentals, and general auto rentals at Mesa Airport.

Where is Alamo Rent A Car located in Mesa, AZ?

It is located at 6033 S Sossaman Rd, Mesa, AZ 85212, United States.