Valvoline Instant Oil Change

Reviews

• AA

  Arlet

  1 day ago
  1.0
  I’ve been a loyal customer at Valvoline for years, which makes this experience even more disappointing. During my most recent visit, I expected a quick in-and-out oil change since it wasn’t busy—but instead, it turned into a stressful situation that left me without my car for a couple days. The employees struggled to remove my oil filter, and I was later told that a previous employee at Valvoline had overtightened it, which ended up damaging the oil filter stud during removal. While they eventually repaired the issue, the process took days, which was a huge inconvenience. What’s most frustrating is the lack of accountability and communication. I was told I would be reimbursed and given coupons for the inconvenience, but that never happened. On top of that, communication was poor throughout and I never received clear information. I also requested an invoice and photos of the damage for my records, and those were never provided. That lack of transparency is concerning. After years of being a customer, this experience really changed my trust in their service. I hope they improve their communication, follow through on promises, and take better care of long-time customers.
• HS

  Hannah Shepherd

  5 days ago
  5.0
  Customer service was 10/10!! Mike and Nate were a fantastic team, quick and efficient! I went in for an oil change and ended up coming back within the hour for transmission fluid too! When I pulled up again Mike remembered me by name. Fantastic service. Will be back.
• DH

  Davion Holloway

  Apr 22, 2026
  4.0
  Online wait time indicated 0-10 minutes, however waited 30 minutes before entering the bay and when I pulled up I was next. Wait times should match so one can plan accordingly. Staff is always friendly and knowledgeable. I’ve been a customer for several years now, going because it was the only thing quick in the area. That’s not the case anymore and it’s a little spendy for a basic oil change ($110) options and things to consider.
• RM

  Renee Mercado

  Apr 20, 2026
  5.0
  We got our oil changed here last week and the light reminder to change the oil was not reset. When we stopped in today, Zay took the challenge and had it reset in minutes. He was so kind and courteous and has the best spirit for customer service. We appreciate it!
• RK

  Ron Knight

  Apr 12, 2026
  5.0
  Visited Valvoline on Pebble Creek Rd this morning to get an oil change. After checking my current mileage and last visit date, Mike (Manager) said my vehicle should be fine for at least 2-3,000 additional miles. His team checked my oil level and tires just to be thorough and said they’ll see me next month! So impressive! That kind of service is how excellent reputations are built!

Frequently Asked Questions About Valvoline Instant Oil Change