Enterprise Rent-A-Car

4.2
382 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1140 N. Gilbert Road, Gilbert, AZ
85234, United States
(480) 813-4639
https://www.enterprise.com/en/car-rental/locations/us/az/gilbert-5054.html
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About

Car Rental AgencyVan Rental
Need a rental car in Gilbert, AZ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gilbert location today.

Location

Enterprise Rent-A-Car
1140 N. Gilbert Road, Gilbert, AZ
85234, United States

Hours

Reviews

4.2
382 reviews
5 stars
269
4 stars
30
3 stars
18
2 stars
17
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, helpful, and accommodating service, particularly highlighting employees like Mack, Kenzie, and Winston.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty interiors and mechanical problems.

Reservation Issues

There were complaints about last-minute changes to reservations, including unavailability of reserved vehicles and unexpected charges.

Efficiency

Customers appreciated the quick and efficient rental process, with many noting short wait times for pick-up and drop-off.

Mixed Experiences

While many had positive experiences, some customers reported negative interactions, particularly regarding communication and handling of issues.
  • NB
    Noel Birkner
    3 days ago
    5.0
    Easy to access from the freeway for a local rental!
  • PF
    Pam Freeman
    Nov 8, 2025
    1.0
    I didn't get the car I requested (and thought that I reserved). I got a "fancier" sporty car upgrade, which I did not want. When the reason for renting turned out to be more days, I was unable to get (trade back) the size car originally requested. To top it off, the upgrade was not billed at the same price as the original quote.
  • DL
    David Lynn
    Oct 20, 2025
    5.0
    Sam is really amazing. We showed up here during lunchtime, and 2 employees must have been at lunch together or off. At the same time, she went through at least 6 to 8 people. While we were waiting on getting our vehicle with a smile on her face and telling everyone that she would be with them. Promptly, I'm pretty impressed, very good multitasker. She should have a gigantic picture on the wall of employee of the month. People could learn by her work ethic.
  • GS
    Garrett S.
    Oct 18, 2025
    5.0
    Excellent customer service! I needed a car the same day and they were able to accommodate me.
  • BL
    B Luna
    Oct 12, 2025
    3.0
    The service from Winston was great. The vehicle is reserved was not available so he upgraded me to a larger SUV which was nice. The vehicle did have a nail in the tire and the remote for the vehicle died. I had to go back to get a new battery for the remote. They said we could exchange the rental due to the tire or take it to a discount tire. I returned the rental. Winstons great customer service was the best part of the rental experience. Because of his great service we will probably use enterprise again, when needed.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Gilbert, AZ?

Enterprise Rent-A-Car in Gilbert offers a wide range of vehicles including cars, vans, and luxury vehicles to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car in Gilbert?

They are open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.