Business Details
About
Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Gilbert today.
Location
Hours
Reviews
4.8
655 reviews
5 stars
617
4 stars
10
3 stars0
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness and professionalism.
Service Speed
Numerous reviews noted the quick turnaround time for services, with many customers appreciating the fast service.
Quality of Work
While many customers were satisfied with the quality of work, some expressed concerns about incomplete services or issues persisting after repairs.
Pricing Transparency
Several customers appreciated fair pricing and straightforward service, although some felt pressured into unnecessary upsells.
Mixed Experiences
A few customers reported negative experiences, particularly regarding miscommunication and dissatisfaction with service outcomes.
- JSJerryd Short1 day ago5.0My vehicle has never driven better. Fast and excellent service! I got about 6 or 7 things fixed on my car I don’t remember as I’m not that knowledgeable. I will be a return customer!
- EGElton Guardado3 days ago5.0Josh Madison was excellent! Friendly service and kept me in the loop with some maintenance in the future. You need someone like this for your vehicle needs!
- VPVenice PaigeNov 15, 20254.0Josh was at the front very kind and friendly, they did my breaks quick and efficient and other problems I had on my tire was in and out within a couple of hours after making an appt online
- YYykwLuNov 15, 20255.0FAST, EFFICENT, KIND, PROFESSIONAL, did my alignments on both of my cars in under an hour, loved the service, and the grown men at the desk are so happy and proud of their work, as desereved
- MMMama MonkNov 10, 20251.0I came to this location a few months ago for A/C diagnostics. The technician added UV dye to identify a refrigerant leak. I returned once the leak was located and simply asked to have the refrigerant recovered so I could replace the discharge line. Instead of acknowledging the prior diagnostic work, the employee at the counter insisted I pay a new recovery fee and became dismissive when I asked about the service continuity. When I requested the corporate contact information, he refused and told me to “find it on the website.” The issue is not the cost; it’s the lack of professionalism and unwillingness to provide basic customer service or continuity of care. If a company provides a diagnostic procedure designed to locate a leak, then recovery should be handled as part of completing that repair cycle—not treated as a new, unrelated appointment. I went elsewhere and had the refrigerant recovered without any issue. This review is simply to document the experience clearly. I hope management sees this and addresses the conduct and communication at this location.
Frequently Asked Questions About Brakes Plus
What services does Brakes Plus in Gilbert provide?
Brakes Plus offers services including wheel alignment, brake repair, oil changes, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, air conditioning services, headlight and taillight services, tire rotation, and more.
What are the operating hours for Brakes Plus in Gilbert?
Brakes Plus is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays.
Where is Brakes Plus located in Gilbert, AZ?
The Gilbert Brakes Plus is located at 2525 S Val Vista Dr, Gilbert, AZ 85295, United States.
What payment methods are accepted at Brakes Plus in Gilbert?
Brakes Plus accepts American Express, Cash, Discover, Financing options, Mastercard, and Visa for payment.
Is it possible to book a service appointment online at Brakes Plus Gilbert?
Yes, you can make a reservation online at Brakes Plus Gilbert through their website at https://www.brakesplus.com/stores/gilbert/az/0222/
On which holidays is Brakes Plus in Gilbert closed?
Brakes Plus is closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and Easter.
What nearby restaurants can I visit before or after my service appointment at Brakes Plus in Gilbert?
Nearby dining options include Senor Taco Express Gilbert for Mexican cuisine, The Buffalo Spot for fast food, Mr Rice Asian Cuisine for Chinese and Asian food, and First Watch - Gilbert for breakfast and brunch.
Are there any nearby health or wellness centers near Brakes Plus in Gilbert?
Yes, nearby health and wellness centers include Radiant Health Natural Medical Center, Sonoran Spine for physical therapy, Better Chiropractic offering massage therapy, and SKINovative medical spa.
Where can I find nearby personal care services close to Brakes Plus in Gilbert?
Nearby personal care services include Lady Jane's Haircuts for Men, Royal Rye Cuts beauty salon, Herbal Nails and Spa, Sharkey's Cuts for Kids, and Men's Ultimate Grooming barbershop.
How can I find more information or services offered at Brakes Plus in Gilbert?
You can visit Brakes Plus's official website at https://www.brakesplus.com for detailed information on all their services and promotions.