Brakes Plus

4.8
655 reviews

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Gilbert today.

Location

Brakes Plus
2525 S Val Vista Dr, Gilbert, AZ
85295, United States

Hours

Reviews

4.8
655 reviews
5 stars
617
4 stars
10
3 stars
0
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness and professionalism.

Service Speed

Numerous reviews noted the quick turnaround time for services, with many customers appreciating the fast service.

Quality of Work

While many customers were satisfied with the quality of work, some expressed concerns about incomplete services or issues persisting after repairs.

Pricing Transparency

Several customers appreciated fair pricing and straightforward service, although some felt pressured into unnecessary upsells.

Mixed Experiences

A few customers reported negative experiences, particularly regarding miscommunication and dissatisfaction with service outcomes.
  • JS
    Jerryd Short
    1 day ago
    5.0
    My vehicle has never driven better. Fast and excellent service! I got about 6 or 7 things fixed on my car I don’t remember as I’m not that knowledgeable. I will be a return customer!
  • EG
    Elton Guardado
    3 days ago
    5.0
    Josh Madison was excellent! Friendly service and kept me in the loop with some maintenance in the future. You need someone like this for your vehicle needs!
  • VP
    Venice Paige
    Nov 15, 2025
    4.0
    Josh was at the front very kind and friendly, they did my breaks quick and efficient and other problems I had on my tire was in and out within a couple of hours after making an appt online
  • YY
    ykwLu
    Nov 15, 2025
    5.0
    FAST, EFFICENT, KIND, PROFESSIONAL, did my alignments on both of my cars in under an hour, loved the service, and the grown men at the desk are so happy and proud of their work, as desereved
  • MM
    Mama Monk
    Nov 10, 2025
    1.0
    I came to this location a few months ago for A/C diagnostics. The technician added UV dye to identify a refrigerant leak. I returned once the leak was located and simply asked to have the refrigerant recovered so I could replace the discharge line. Instead of acknowledging the prior diagnostic work, the employee at the counter insisted I pay a new recovery fee and became dismissive when I asked about the service continuity. When I requested the corporate contact information, he refused and told me to “find it on the website.” The issue is not the cost; it’s the lack of professionalism and unwillingness to provide basic customer service or continuity of care. If a company provides a diagnostic procedure designed to locate a leak, then recovery should be handled as part of completing that repair cycle—not treated as a new, unrelated appointment. I went elsewhere and had the refrigerant recovered without any issue. This review is simply to document the experience clearly. I hope management sees this and addresses the conduct and communication at this location.

Frequently Asked Questions About Brakes Plus

What services does Brakes Plus in Gilbert provide?

Brakes Plus offers services including wheel alignment, brake repair, oil changes, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, air conditioning services, headlight and taillight services, tire rotation, and more.

What are the operating hours for Brakes Plus in Gilbert?

Brakes Plus is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays.