Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Flagstaff #3676 in Flagstaff, AZ is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Flagstaff, AZ or call us at (928) 286-5400.
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.
Knowledge and Expertise
While several employees were noted for their automotive knowledge, some customers reported experiences with staff lacking basic automotive knowledge.
Mixed Experiences
Feedback varied significantly, with some customers having excellent experiences while others reported rude or unhelpful service.
Product Availability
Customers appreciated that the store often had the parts they needed in stock, although there were instances of incorrect orders.
DT
Drew Tryon
Dec 22, 2025
5.0
Very helpful in everything that I needed the men that were there working were very accommodating and helpful with my problem with my car.
SJ
Sam Jazz
Dec 18, 2025
5.0
I've never been so eager to write a review. Jayden went above and beyond with her service and assisted me to the fullest extent! I've never felt so much care from customer service. I pray management finds this review and gives Jayden a big bonus or pay incentive. Thank you so much! I really hope you see this review. Happy holidays!
LA
Lee Anderson
Dec 11, 2025
2.0
Unfortunately, I’ve had two disappointing experiences at this store, both involving the same employee.
The first time, I brought in a thermostat and asked for help, but she told me they couldn’t look it up by part number. I ended up going to O’Reilly’s, where they looked it up immediately and got me exactly what I needed.
The second incident was today. I stopped in to buy a generic fuel pressure regulator for a carburetor, and she told me they only carry vehicle-specific regulators. I checked their own inventory on my phone and found a Spectre 2518 regulator in stock. When I showed her, she seemed annoyed but retrieved it.
Overall, it feels like the staff lacks basic automotive knowledge and gets irritated when corrected. Won’t be going back there again. Napa is so much better.
TI
TImothy Ipson
Nov 25, 2025
5.0
Ricky was awesome to work with! Traveling from Utah to Pheonix, we started smelling a rotten egg smell. Each time we stopped, it got worse and worse. We stopped by Dominos on Milton for a quick bite and the car wouldn’t start again. We got it jumped and went to Autozone to get a new battery. Ricky instantly greeted me with a warm smile as I walked in. He helped me throughout the process of getting a new battery. We were back on the road in no time! Ricky provided the best customer service I have received in a long time. You could tell he was sincere, honest, genuine, and truly cared to get me back on the road. Thank you for making my day brighter Ricky! You’re truly an all-star!
PT
Paula Tellez
Oct 18, 2025
5.0
Un excelente servicio nos han revisado el coche, nos han dado dos informes, la chica que nos atendió súper amable muy profesional, y no nos han cobrado nada porque nos dijeron que era solo por el cambio de altura que todo estaba perfectamente. Súper bien