Customer Service
Feedback on customer service is mixed; while some staff were praised for being helpful and friendly, others were reported as rude and unprofessional.
Vehicle Condition
Several customers noted issues with vehicle cleanliness and maintenance, including receiving defective or poorly maintained cars.
Reservation Issues
Numerous complaints about reservations not being honored or vehicles not being available upon arrival, leading to significant frustration.
Rental Process
The rental process was described as easy and fast by some, but others experienced long wait times and inefficiencies.
Pricing Transparency
Customers expressed dissatisfaction with unexpected charges and lack of clarity regarding fees, leading to feelings of being misled.