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My insurance company had me bring my truck over for an estimate. They quoted a fast turn around time and a cheap price. I agreed for them to fix it. I called several times and was always told that the manager wasn't there or everyone was at lunch or that they think the parts came but were damaged. After 3 weeks of being told someone would call me back and no return calls. I took it to Ford on Friday for an estimate, dropped it off on Monday and they fixed it, and I picked it up Thursday.
SB
Sarah B
Mar 29, 2022
1.0
Took my mom's van to them for repairs got a call from the adjuster the day we dropped it off was told 7-10 days, time frame gets to the end nobody contacts me, I call them around the 10th day "oh parts are delayed" I understand things are delayed but communication is a great thing, get told someone will keep me posted a week later I am calling them yet again for an update, I called them on Monday to be told that the hood wasn't insurance quality so it had to be sent back ask for an ETA oh we don't know that. I am beyond irritated with the lack of communication on their part as a business communication is a big factor, I wouldn't recommend this shop