Enterprise Rent-A-Car

Reviews

• GS

  Grace Small

  2 days ago
  1.0
  I was told by my insurance to go to this location for a rental car because it's closest to me. I had to wait 2 days to try to get a rental at Enterprise Casa Grande due to issues getting a ride to this location because my car was in the shop after an insurance claim..... I spoke with staff at Enterprise both days letting them know of my issues getting a ride there and they said it was no problem and that my car would be there. I got a ride there and found out that they lied to my insurance company and said that I picked up the rental car. But, when I got there they told me I didn't have a car available despite refusing to look up my name in the computer. They were very busy I understand but they are not attentive to everyone fairly. They were also rude and dismissive to myself and an African American woman that was waiting and did not even ask us our names. The African American lady was dropped off with luggage and had no where to go and left since she was ignored by Enterprise staff. The blond female staff member also told me that I was to be treated as a same day reservation even though it was booked by my insurance 2 days prior to several people they just showed up today and she found them a car on the spot. However she told me there is probably no cars available on the lot but to come back in 2 days from today. She also told a Hispanic male that he had to come back in 2 days even though he had a prior reservation. She told him that her computer does not store reservations so he is also treated as a same day. Magically they were able to get cars for the several Caucasians thst came without prior reservations. She told the other guy and myself that she does not have time for insurance reimbursement and can only handle card or cash payments. Never again. Not even another location.
• FE

  Fernando Esquer

  Nov 7, 2025
  5.0
  David the manager and his staff are off the chart. The bend over backwards to help. Hell yeah I recommend them
• GC

  Guillermo Canas

  Nov 4, 2025
  5.0
  Friendly people sometimes little slow for the quantity of people they need to help
• DS

  Diane Schaeffer

  Oct 28, 2025
  5.0
  No issues with Casa Grande employees. No water in windshield washer but minor inconvenience
• JM

  james meikle

  Oct 10, 2025
  1.0
  the most useless group of humans I've found, never have I heard the words "appreciate you" more in my life. They knew 24 hours in advance they couldn't rent me the vehicle they had onsite for me and did nothing but offer me a short bus or two vehicles as an option.... then to call customer service and find they barely speak English and are "very sorry", which does nothing... the manager at the Casa Grande site needs replaced if they cannot schedule vehicles out for reservation made a week in advance and have nothing but excuses and options that are more expensive, the ones we're trying to avoid or make us look the jr. high basketball team is rolling up. Seemed in the almost an hour I waited to find this out that others were having issues as well, very poorly run business unit.

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