Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in West Memphis, AR!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Pilot Travel Center
1100 Martin Luther King Jr Dr, West Memphis, AR
72301, United States
Hours
Reviews
3.9
2,566 reviews
5 stars
1,230
4 stars
584
3 stars
325
2 stars
98
1 star
329
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple customers reported dirty showers and restrooms, with some stating that facilities were not properly cleaned before use.
Staff Behavior
Reviews highlighted rude and unhelpful staff, particularly in management and security roles, leading to negative customer experiences.
Food Quality
Customers expressed dissatisfaction with the food quality, describing it as old or poorly prepared, with some missing favorite staff who previously ensured better service.
Parking Concerns
Drivers complained about insufficient parking spaces and strict enforcement of parking rules, often leading to being woken up or moved.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences amidst the issues.
- GKGoat King2 days ago5.0Pam. That lady is awesome. Super nice. Kinda funny. Really helpful. Great attitude.
- MFMatt Floyd5 days ago1.0Absolute garbage. The night manager or whoever she is rides around in her little car harassing truck drivers for nothing and acting like she's literal law enforcement. She makes this place absolutely avoidable. Avoid at all costs
- JJJovan JohnsonJan 4, 20265.0I stopped here for; shower, food and overnight reset. Great location to stop at and always plenty of parking and friendly staff. Tory, was very welcoming and went over and beyond with helping me out. Thank you, Tory!
- JYjoquala youngDec 28, 20255.0Love this pilot!! All you want as a driver when you get done driving 10hrs a day is a clean hot shower and this pilot definitely got it..The showers are clean, The towels were still hot even after i got OUT the shower! There was no wait for a shower, The Manager Tori is super friendly ...ive been driving for 2 years now and this is THE FIRST time pilot actually had soap in the soap dispensers in the shower ...I will always stop here when I come to West Memphis! You can tell they actually care about drivers
- VOValerie OrtizDec 16, 20251.0Gas pump charged my husband 3x what he actually pumped $151 pre authorization charge!.....employees not very helpful & Wendy's food gross....no grill going,not very many employees I bet everything was microwaved!
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of Pilot Travel Center in West Memphis, AR?
Pilot Travel Center in West Memphis operates 24/7, every day of the week, including holidays with regular hours.
Does this Pilot Travel Center offer showers and are they available to everyone?
Yes, showers are available at this location and can be purchased by anyone. Shower prices vary, so please contact the store directly for pricing details.
What types of fuel can I get at Pilot Travel Center West Memphis?
Pilot Travel Center provides gasoline, diesel, and DEF with high-speed pumps. For more detailed fuel options and blends, visit their website.
Are there facilities for overnight truck parking at this location?
Yes, overnight truck parking is available, though rules and availability vary by location. We recommend contacting the store directly for specific questions.
What payment methods does Pilot Travel Center accept?
The location accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Is there a CAT scale available at Pilot Travel Center in West Memphis?
Yes, all Pilot Travel Center locations, including the West Memphis site, are equipped with CAT scales.
What dining options are available near Pilot Travel Center in West Memphis?
Nearby dining options include Subway, Wendy's, Taco Bell / KFC, KFC, and Iron Skillet, all within close proximity for convenient meals before or after your visit.
Are there other gas stations or convenience stores near Pilot Travel Center?
Yes, nearby options include another Pilot Flying J convenience store, Petro Travel Center, and Capital Fuels, providing travelers with multiple fuel and convenience choices.
What nearby services can truck drivers access around Pilot Travel Center?
Truck drivers can find truck repair and tire services at ELH Truck & Trailer and Southern Tire Mart, as well as propane exchange at Blue Rhino Propane Exchange nearby.
How can I reserve parking or get gift cards for Pilot Travel Center?
You can use the Pilot app or visit the Pilot website's specific links to reserve parking spots and purchase eGift cards conveniently online.