Enterprise Rent-A-Car

Reviews

• TH

  Tori Houseman

  6 days ago
  1.0
  Fiancé has tried to use this rental service multiple times for work trips and they never have the vehicle promised. Had to go in a couple hours before the rental time to check because this has happened before and the counter person hadn’t even started calling others and letting them know. Apparently she had “20” other people to call and disappoint. How can a service offer vehicles that are not available? Especially in such a rural area where there are not many options for rental cars. Honestly a scam and a waste of time. Do not rent from here…will ruin any plans you have actually made because of their own incompetence.
• JJ

  Jeff Jarvis

  Oct 31, 2025
  5.0
  I rented a car for my daughter and the people working her bent over backwards to help us get her a car on short notice, Thank You
• MN

  Monique Nicole

  Oct 21, 2025
  4.0
  When I visited Enterprise on Friday, my experience started off on the wrong foot. There was no one in the office when we arrived, even though we had just called and confirmed that someone would be there. We looked around for several minutes and saw no note or sign indicating where the employee was. About ten minutes later, a staff member—whose name I believe was Griffin—pulled up and mentioned that he had left a note on the door. However, the note was placed so high up (literally at the very top of the door) that it was impossible to see, especially since the door was tinted. When he finally opened the office, we began discussing rental options. I asked a few basic questions to understand pricing and next steps, and he said, “Let’s go outside and check out the car.” As we walked out, I even held the door open for him—he didn’t say thank you, which I brushed off, but it set the tone. While reviewing the car for scratches and damages, he handed me a tablet and asked me to initial three spots. I told him I wanted to read what I was initialing, and he immediately replied, “You don’t have to read that because I’m telling you.” I politely explained that I wanted to review it myself since it was a legal document with my initials attached. He doubled down, saying, “If you have questions, you can just ask me—you don’t need to read it.” I responded, “How can I know what questions to ask if I don’t read what I’m signing?” He then made a sarcastic remark: “Yeah, people always think we’re trying to scam them.” I told him, “I never said that—I’m simply reading what I’m agreeing to.” At that point, he handed me a brochure and said something along the lines of, “Well, if you’re going to read everything, you might as well read this too.” His tone was dismissive and clearly irritated. As someone who has worked in both customer service and the legal field, I found his behavior unprofessional and unacceptable. No customer should be made to feel uncomfortable or mocked for reading the terms of a legal agreement before signing. Griffin’s lack of courtesy, patience, and professionalism was disappointing. I strongly recommend that Enterprise address how employees like him communicate with customers and emphasize the importance of respecting a client’s right to understand what they’re signing. On a positive note, when I returned the car on Monday, April helped me and was absolutely wonderful. She was kind, patient, and personable—everything Griffin was not. Her professionalism completely turned my impression of the location around, and I want to highlight that she deserves recognition for her excellent service. One final note: I think it’s frustrating that Enterprise doesn’t allow Sunday vehicle returns. This policy feels like an unnecessary inconvenience that results in customers being charged for an extra day they don’t need. It’s something I’d encourage corporate to reconsider. Overall, while I would rent from Enterprise again; however, I would avoid working with Griffin and be sure to plan my rental around their Sunday return policy.
• RR

  Ruby Robinson

  Oct 15, 2025
  1.0
  I reserved a car in advanced to pick up at 8:00 am at the Searcy Enterprise location. An Enterprise personnel called me at 4:00 pm the day before to say that they cannot guarantee my car. They may have a car in the afternoon, but cannot even guarantee that. He stated that they are overbooked by at least 10 people. I asked him, what was the point of me making a reservation if you were not going to have a car available? I have rented from Enterprise for years and have not had a problem making a reservation and a car not being available. This is poor customer service and I now have to make other arrangements for my trip. Update: I just read prior reviews of the Searcy Enterprise location and the lack of a vehicle being available for pick up even though you had a reservation. This seems to be a historical issue with this location. So going forward, I will rent from a different car rental company and I suggest that you do as well.
• JB

  julie buhs

  Oct 9, 2025
  1.0
  We visited the Enterprise location in Searcy, Arkansas during an emergency situation. We are from Texas, and our vehicle broke down while traveling to Wisconsin to see my father, who was on life support and has since passed away. Time was critical, and we arrived at Enterprise visibly emotional and under great stress. Griffin, one of the employees, was compassionate, professional, and genuinely cared about helping us. However, another employee, April, was extremely unprofessional and lacked empathy. When Griffin tried to assist us, April made several disrespectful remarks, including telling him that “we can sit here and wait” while a car was being cleaned, even though other customers were being helped and leaving with vehicles. Once a vehicle became available, she told Griffin, “they’re not getting that car.” We waited inside the office for about an hour as multiple other customers were served before us. When Griffin finally tried to hand us a set of keys, April took them away, hung them back up, and instructed him not to give us that vehicle. When Griffin later went outside to prepare a Nissan Murano for us, April came out of the building, demanding that he not let us have that car either. Griffin remained professional, ignored her unnecessary interference, and completed our rental. As a military veteran, I value professionalism and respect. Griffin exemplified both, showing empathy and composure in a difficult situation. April’s conduct, however, was rude, dismissive, and unprofessional. She has no place in customer service, especially when dealing with customers in distress. Griffin deserves recognition for his compassion and outstanding service.

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