Enterprise Rent-A-Car

Reviews

• JH

  Joseph Harris

  Dec 29, 2025
  1.0
  The reviews are correct Choose another rental car location. Called Griffin on Friday to confirm my reservation and was told it was good. Showed up Monday 8am and was told they didn’t have a car for me. Asked what was available and was told nothing for a one way trip. Didn’t seem to care that they couldn’t honor a contract. No apologies only attitude! Also there was 5 others with reservations get turned away while I was there.
• WE

  William Eshleman

  Dec 19, 2025
  1.0
  Had truck problems and needed a a rental to NC.. Made a reservation online and showed up to the Searcy location to be told that my reservation was confirmed but they could not give me a truck one way which contactadics what my reservation center says. Now because of a lunch rush the rude lady says we have to wait over 4-5 hours to know what they have in stock .. What good is reservation with the terrible organization?? We are completely stranded in Arkansas
• TH

  Tori Houseman

  Nov 18, 2025
  1.0
  Fiancé has tried to use this rental service multiple times for work trips and they never have the vehicle promised. Had to go in a couple hours before the rental time to check because this has happened before and the counter person hadn’t even started calling others and letting them know. Apparently she had “20” other people to call and disappoint. How can a service offer vehicles that are not available? Especially in such a rural area where there are not many options for rental cars. Honestly a scam and a waste of time. Do not rent from here…will ruin any plans you have actually made because of their own incompetence.
• JJ

  Jeff Jarvis

  Oct 31, 2025
  5.0
  I rented a car for my daughter and the people working her bent over backwards to help us get her a car on short notice, Thank You
• MN

  Monique Nicole

  Oct 21, 2025
  4.0
  When I visited Enterprise on Friday, my experience started off on the wrong foot. There was no one in the office when we arrived, even though we had just called and confirmed that someone would be there. We looked around for several minutes and saw no note or sign indicating where the employee was. About ten minutes later, a staff member—whose name I believe was Griffin—pulled up and mentioned that he had left a note on the door. However, the note was placed so high up (literally at the very top of the door) that it was impossible to see, especially since the door was tinted. When he finally opened the office, we began discussing rental options. I asked a few basic questions to understand pricing and next steps, and he said, “Let’s go outside and check out the car.” As we walked out, I even held the door open for him—he didn’t say thank you, which I brushed off, but it set the tone. While reviewing the car for scratches and damages, he handed me a tablet and asked me to initial three spots. I told him I wanted to read what I was initialing, and he immediately replied, “You don’t have to read that because I’m telling you.” I politely explained that I wanted to review it myself since it was a legal document with my initials attached. He doubled down, saying, “If you have questions, you can just ask me—you don’t need to read it.” I responded, “How can I know what questions to ask if I don’t read what I’m signing?” He then made a sarcastic remark: “Yeah, people always think we’re trying to scam them.” I told him, “I never said that—I’m simply reading what I’m agreeing to.” At that point, he handed me a brochure and said something along the lines of, “Well, if you’re going to read everything, you might as well read this too.” His tone was dismissive and clearly irritated. As someone who has worked in both customer service and the legal field, I found his behavior unprofessional and unacceptable. No customer should be made to feel uncomfortable or mocked for reading the terms of a legal agreement before signing. Griffin’s lack of courtesy, patience, and professionalism was disappointing. I strongly recommend that Enterprise address how employees like him communicate with customers and emphasize the importance of respecting a client’s right to understand what they’re signing. On a positive note, when I returned the car on Monday, April helped me and was absolutely wonderful. She was kind, patient, and personable—everything Griffin was not. Her professionalism completely turned my impression of the location around, and I want to highlight that she deserves recognition for her excellent service. One final note: I think it’s frustrating that Enterprise doesn’t allow Sunday vehicle returns. This policy feels like an unnecessary inconvenience that results in customers being charged for an extra day they don’t need. It’s something I’d encourage corporate to reconsider. Overall, while I would rent from Enterprise again; however, I would avoid working with Griffin and be sure to plan my rental around their Sunday return policy.

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