Gerber Collision & Glass

Reviews

• LG

  Lee Ann Greer

  Nov 10, 2025
  5.0
  This is a great business!! People are great and the work is perfection!!
• IM

  Isaac McCain

  Nov 4, 2025
  5.0
  Very friendly and nice and does everything they can to help you. Highly recommend
• CA

  Christina Adams

  Jul 24, 2025
  1.0
  When the Memorial Day tornado hit, it damaged my car. I went to Stephen for a windshield replacement—he was the only person in town who could get one for my vehicle at the time. When I dropped my car off, he informed me that the first windshield arrived damaged. No big deal—I appreciated the honesty and patience while he ordered another. The replacement was installed, but the very next day I noticed blurry blemishes on the windshield that I couldn’t clean off. Stephen came to my home, looked at it himself, and confirmed the blemishes were between the layers of glass. He said he would look into getting it replaced. The issue is that was over a year ago, and nothing has been resolved. I’ve reached out multiple times—every few months—because I understand it might be hard to find the part. But at this point, it’s clear they just don’t want to take a loss on replacing it. They refunded me $100 (which I specifically said I didn’t want—I just wanted a proper replacement), but I paid over $600, and that refund doesn’t fix the actual issue. This windshield has visible blemishes directly in the driver’s line of sight, making it difficult and even dangerous to drive at night. That’s not acceptable. I really tried to be patient and understanding, but this experience has been frustrating and disappointing. I do not recommend this place, especially if you expect accountability or long-term customer service.
• RJ

  richard Jenkins

  Jul 15, 2025
  5.0
  These guys were great from start to finish. The price was the lowest of anybody I checked, and the final price was exactly as quoted. They were very friendly, fast, and thorough. They cleaned up all the broken glass and got us back on the road quickly! Super job, guys!!
• CM

  Cindie Merrell

  Jun 16, 2025
  1.0
  UPDATE: Went to another body shop and now my car fully fixed back to how it was prior to being wrecked. Gerber put aftermarket parts on my vehicle when my insurance approved OEM parts. Aftermarket parts didn’t fit. I even asked why the bumper didnt sit right and was told it’s because it’s aftermarket…… I asked why aftermarket parts were used and was told it was my insurance. Spoke with my insurance and OEM parts were never requested and there is not reason they wouldn’t approve OEM parts…. I was not asked through this whole process if aftermarket parts were ok …. I would have denied them. Why would it be your choice to put aftermarket parts that don’t fit my car on my car without my permission?? They used an aftermarket window in my Durango and that’s why it does fit right. Was never told about that either….. would have paid for the OEM window. Seriously take your car somewhere else! I DONT recommend this company!! My insurance company recommended them when my husband hit a deer so we used them. Told me the car was ready picked it up the front bumper had a big gap in it and hump where they “made it fit” when I asked about it I was told to bring my car back I didn’t need to drop it off they just need to look at it. Then proceeded to tell me that the aftermarket parts just might not fit and I will have to go fight my insurance but they were going to pull it in and look at it. Mind you I told them I was on lunch and didn’t have long. Lo and behold they didn’t have the bumper clipped on the right spot so they moved it up and looks ok….While this car is in the shop my window was busted so I thought I would order it from them as well since they have a glass thing too. BAD IDEA!!!! I was lied to off the jump go yes we have it in stock and you can get it replaced tomorrow! Sweet right can’t beat that! WRONG got a call 10 mins before my appt that they actually don’t have the glass and it’s backordered and going to take 14 days to get here……. I love being lied to! Finally got my window in and it sticks out and you can see the glue they used. Contacted them and they came out and said since it’s aftermarket it’s not going to fit right……. EXCUSE ME!!! Why was I not told this prior to it being put in and charged $400???? So now I’m out the $400 and having to get it replaced elsewhere to look normal!! Very bad customer service could care less about your vehicles you will have to fight to get it looking normally before your accident. Save the headache and your money and go somewhere else!!

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