Business Details
About
Auto Body RepairAuto MaintenanceAuto Detailing ServiceAuto Body ShopWindshield Repair
Bob Maloney Collision is a family-owned auto body shop in Rogers Arkansas, that offers top-quality collision repair services and exceptional customer service. Our experienced technicians use state-of-the-art equipment to restore your vehicle to its pre-accident condition, and we work with all insurance companies. We prioritize customer satisfaction, offering free estimates, a lifetime warranty, and rental cars. Contact us to schedule an appointment and experience hassle-free repair service from our friendly and knowledgeable staff.
Location
Hours
Reviews
4.8
468 reviews
5 stars
425
4 stars
21
3 stars
8
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent communication throughout the repair process.
Quality of Work
The majority of reviews noted high-quality repairs, with vehicles returned in excellent condition, often looking brand new.
Timeliness
Several customers appreciated that repairs were completed ahead of schedule, contributing to a positive overall experience.
Mixed Experiences
A few reviews mentioned issues with customer service and communication, indicating some inconsistency in experiences.
- TBTess BeasleyDec 30, 20255.0Bob Maloney was very courteous and professional. My car looks beautiful. The third party was responsible for my rental. The great people at Bob Maloney took care of retuning the rental for me. I was treated great by everyone there at the shop. From start to finish.
- LWLoren WhedbeeDec 23, 20254.0Great job on the repair, but did not communicate that my car was ready until I called and asked.
- JHJesse HopkinsDec 21, 20255.0Looked good and was even finished early. Very leased.
- ACAnonymous ClientDec 18, 20254.0They repaired hail damage very well but didn't repair my preexisting door dings. I drew attention to this in a post-service review. They immediately addressed my concern and they made it right. It only made sense for the person repairing the hail damage on my doors to repair a few door dings too; felt less petty and cheated that way; no need to nickel and dime people. A little thing that goes a long way. Now I just pass it every day and wonder why in the world their sign hasn’t been repaired for 2+ yrs now. So strange and ironic given that it’s a collision repair shop. Anything businesses can do to improve the look of Rogers is a welcome endeavor.
- ISIvonne SalinasNov 15, 20255.0I appreciate the excellent service you provided. Everyone was very kind, and I’m grateful for your support.
Frequently Asked Questions About Bob Maloney Collision of Rogers
What should I do in case I’m in an accident?
Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:
1. Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
2. If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
3. Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
4. Turn off your engine and wait for assistance.
5. Be courteous to all parties.
6. If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
7. Make sure you are as calm as possible before making any statements or talking to the police.
8. Take photos before you leave the scene.
9. Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
10. Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
11. Acquire a copy of the police report.
12. Call us for assistance with repairs to your vehicle.
What should I do after an accident?
Here are some tips for dealing with the aftermath of an accident.
1. Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
2. If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
3. Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other drivers insurance cannot require you to go to a particular repair shop.
4. Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.
What if my insurance company says I have to get three estimates or that I have to go to another shop and meet with their adjuster?
Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.
Can you communicate with my insurance company to work out the details?
Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.
I need my car back ASAP. How can you get me back on the road?
Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.
How do I know that I am getting the best service?
We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair. The technicians here are I–CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.
Do you charge for estimates?
No. We provide free estimates as a courtesy to our customers.
Do I need to make an appointment for an estimate?
Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead. You can get an online estimate on our website https://bobmaloneycollision.com/
Are the repairs guaranteed?
Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.
What types of automotive repair services does Bob Maloney Collision of Rogers offer?
Bob Maloney Collision of Rogers specializes in automotive collision repair, including auto body repair, paintless dent repair, towing, auto body refinishing, and auto glass repair and replacement.
Do I need an appointment to get a repair estimate?
Estimates are provided during normal shop hours and while appointments are not required, it is recommended to check ahead. You can also get an online estimate on their website.
Are the repair services at Bob Maloney Collision guaranteed?
Yes, they provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.
How does Bob Maloney Collision assist with insurance claims?
They communicate directly with your insurance company to work out details and often accept payment directly from them, with you likely responsible for any deductible.
What should I do immediately after being involved in an accident?
Remain calm, stop your vehicle safely, contact authorities, take photos, avoid admitting fault, and contact your insurance company. Then call Bob Maloney Collision for repair assistance.
Can Bob Maloney Collision arrange a rental car if I need my vehicle repaired urgently?
Yes, they can set up a rental car for you and often coordinate payment with your insurance company to get you back on the road quickly.
What are the business hours for Bob Maloney Collision of Rogers?
They are open Monday through Thursday from 7:30 AM to 5:30 PM and Friday from 7:30 AM to 11:30 AM. The shop is closed on Saturdays and Sundays and observes some holiday closures.
What nearby places can I visit while my car is being repaired at Bob Maloney Collision?
You can visit nearby spots like Me Latte Chocolate cafe for a coffee break, Marco’s Pizza for a meal, or IronStreetGym if you want to work out while waiting.
Are there nearby automotive-related businesses near Bob Maloney Collision?
Yes, nearby automotive-related places include CarTime used car dealer, Northwest Tire Service, Shell Superstop station with automotive repair, and AAMCO Transmissions & Total Car Care.
How can nearby businesses like American International Insurance Agency and UPS Access Point location help me at Bob Maloney Collision?
You can visit the American International Insurance Agency nearby for insurance support and the UPS Access Point location for shipping or courier services while your vehicle is being serviced.