Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Little Rock.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
541 reviews
5 stars
421
4 stars
46
3 stars
10
2 stars
10
1 star
54
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences, with some praising the thoroughness and professionalism of the staff, while others expressed concerns about mistakes made during service and lack of accountability.
Speed of Service
Many customers noted long wait times, often exceeding the expected duration for an oil change, leading to frustration.
Customer Service
While some reviews highlighted friendly and helpful staff, others pointed out instances of poor communication and unprofessional behavior.
Attention to Detail
Several customers appreciated the attention to detail during service, but there were complaints about missed checks and incomplete services.
Pricing Issues
Customers expressed dissatisfaction with pricing transparency, particularly regarding unexpected charges and the use of coupons.
- KJKimberly JacksonNov 10, 20251.0I have noticed with both of my cars my need oil change light come on, but have not reached mileage for another oil change on both vehicles. I took my vehicle back to valvoline because my change oil light is on and my car sounds like I need oil. The guy looked under my car I don’t have a leak, but oil is a quarter low, and my mileage is not reached for an oil change. He told me he can charge 5:99 to put a quart of oil in my vehicle. Hold on you all did not put the correct amount of oil and now you are charging me after I spent 100 and something dollars on an oil change. So you are not going to fix your mistake did not turn off oil light. Remember my other car does this after having an oil change with them as well maybe a week or 30 days after I get an oil change. Then you all did nothing to fix the problem. Well I will be waiting for your company to be sued by a lot of people and I will be in that line a long with the people. You all will not get my business ever again. You all allowed your customer to walk out the door and did not fix your mistake. Valvoline you all have gotten to big for your breaches it is time to come down to reality. Never forget your customer pays your employees, shop cost, and utilities. Without customers you don’t have employees nor a shop. I feel you all have lost focus. Your business is your character. It is only a matter of time because how your business is it set on morals or principles. It is only a matter of time
- ZBZachary BNov 9, 20255.0I was impressed by the militant and descriptive ways that the men went and approached their business. I think they were trained well, did a great job of being descriptive in what they were doing and had a great time at work, it seemed. They worked well together, for sure.
- UUubalubiOct 18, 20255.0Every time I come here I am reminded that this is my favorite place to get my oil changed or ask questions about my car, because the people who work here are truly so kind and great at explaining things, answering questions, and troubleshooting.
- RYRyan YatesOct 17, 20255.0Very good attention to detail. In and out in a hurry and an overall pleasant experience. Phillip was in charge of my vehicle. He and the team worked very well together and seemed to be enjoying their work while doing a great job.
- JCJesse CorcoranOct 14, 20255.0Instant service! Great tech service.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Little Rock provide?
Valvoline Instant Oil Change offers preventive vehicle maintenance including 15-minute, stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles.
What are the operating hours of Valvoline Instant Oil Change at 6011 W 12th Street?
The store is open Monday to Friday from 7:30 AM to 7:00 PM, Saturdays from 8:00 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM.
Is Valvoline Instant Oil Change open on public holidays?
The store is closed on certain holidays such as November 27, 2025, and December 25, 2025.
Does Valvoline Instant Oil Change require appointments for oil changes and other services?
No, appointments are not required to receive services at Valvoline Instant Oil Change.
What payment methods does Valvoline Instant Oil Change accept?
They accept credit cards, debit cards, and mobile NFC payments.
What is the contact information for the Valvoline Instant Oil Change location on W 12th Street?
You can reach them at the main phone number +1 501-666-2451 or the alternate phone number +1 800-327-8242.
Which nearby gas station can customers visit when visiting Valvoline Instant Oil Change?
Customers can visit the nearby Shell gas station for fueling or convenience store needs.
Are there any nearby dining options close to Valvoline Instant Oil Change?
Yes, Dairy Queen, a fast food restaurant and ice cream shop, is located nearby for a quick meal or treat.
Which local places of worship are near Valvoline Instant Oil Change?
Unity Missionary Baptist Church and Evolve Church are nearby religious organizations customers might visit before or after their vehicle service.
What other automotive related businesses are near Valvoline Instant Oil Change in Little Rock?
Nearby automotive services include Razorback Quick Lube, Safelite AutoGlass, Macuil Auto Tire and Service Center, and Macuil's Tire Center.