Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Little Rock.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
547 reviews
5 stars
424
4 stars
47
3 stars
11
2 stars
10
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the friendly and knowledgeable staff, there were significant complaints about poor communication regarding vehicle issues and mistakes made during service.
Speed of Service
Several reviews highlighted long wait times, with some customers experiencing waits of over an hour for what should have been a quick oil change.
Customer Experience
Overall, customer experiences varied widely; while some reported excellent service and attention to detail, others expressed frustration with staff behavior and service quality.
Management Issues
There were multiple mentions of unsatisfactory management responses to customer complaints, leading to dissatisfaction and loss of trust among some customers.
- KDKristhian Zavala (Darwin)Jan 6, 20263.0They forget to screw in my air filter.
- WIWill InmanJan 4, 20265.0That man Darrell setting the standard for auto care customer service!
- VVVDec 29, 20255.0They were open right at 7:30. Got me right in, addressed extra issues I knew I had with no hard pushing. Polite, courteous, efficient and they worked well as a team to get you in and out.
- RDRhonda DavisDec 19, 20255.0Billy and Rian! You two gentlemen made my visit fun and enjoyable! I stopped through on my way to Washington state! Billy don’t forget to be ready for a roadtrip when I come back through the next time! 😁 I rec’d an oil change, tire pressure checks and engine air filter and cabin air filter replacements!
- SSShawn SpriggsDec 15, 20255.0Awesome service
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Little Rock provide?
Valvoline Instant Oil Change offers preventive vehicle maintenance including 15-minute, stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles.
What are the operating hours of Valvoline Instant Oil Change at 6011 W 12th Street?
The store is open Monday to Friday from 7:30 AM to 7:00 PM, Saturdays from 8:00 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM.
Is Valvoline Instant Oil Change open on public holidays?
The store is closed on certain holidays such as November 27, 2025, and December 25, 2025.
Does Valvoline Instant Oil Change require appointments for oil changes and other services?
No, appointments are not required to receive services at Valvoline Instant Oil Change.
What payment methods does Valvoline Instant Oil Change accept?
They accept credit cards, debit cards, and mobile NFC payments.
What is the contact information for the Valvoline Instant Oil Change location on W 12th Street?
You can reach them at the main phone number +1 501-666-2451 or the alternate phone number +1 800-327-8242.
Which nearby gas station can customers visit when visiting Valvoline Instant Oil Change?
Customers can visit the nearby Shell gas station for fueling or convenience store needs.
Are there any nearby dining options close to Valvoline Instant Oil Change?
Yes, Dairy Queen, a fast food restaurant and ice cream shop, is located nearby for a quick meal or treat.
Which local places of worship are near Valvoline Instant Oil Change?
Unity Missionary Baptist Church and Evolve Church are nearby religious organizations customers might visit before or after their vehicle service.
What other automotive related businesses are near Valvoline Instant Oil Change in Little Rock?
Nearby automotive services include Razorback Quick Lube, Safelite AutoGlass, Macuil Auto Tire and Service Center, and Macuil's Tire Center.