National Car Rental

Reviews

• WH

  Willie Hicks

  2 days ago
  5.0
  Excellent service provided by every National employee that I dealt with, and I greatly enjoyed the vehicle I chose.
• MF

  Mark Fioritto

  6 days ago
  3.0
  Counter service is way too slow. They need to at least have executive members the ability to choose their car and go like at most airport locations.
• JG

  Joshua De Guzman

  Feb 7, 2026
  5.0
  Rose gave us top notch service! My wife and I had reserved a sedan but when we got there they had limited choices in their system, it was either a full size suv or a truck. I expressed that we didn’t need a vehicle that big, so she offered to go outside to look at what available cars are in their parking lot. And sure enough there was a sedan available! We appreciate Rose going the “extra mile” to make sure we were taken cared of! Highly recommend to give her a raise!
• NT

  Nic Tonkin

  Feb 5, 2026
  1.0
  Left me stranded with no rental because my ID was “broken”. It had a slight crack that you had to really investigate to see. Offered to couple it with my passport or email them my paper id from the DOT website so they could verify. No luck. They stone faced told me there is nothing they could do because it’s “policy”. Managers can bend policy, I must have been talking to a regular employee who masquerades as a manager, because this boy didn’t do anything to help me out and keep the $500 sale on nationals books.
• MM

  Mystic Mrs

  Jan 28, 2026
  1.0
  On 9/2025, I returned a rental car early in the morning. There were no visible employees, lane markers, or instructions indicating where returns should be made. Like many travelers do, I pulled to the front area where agents typically check in vehicles. After I parked and began unloading my luggage, a vehicle sped toward me at a very high rate of speed, screeching to a stop just inches from my rental car. The employee driving the vehicle behaved aggressively and unprofessionally, yelling that I was not supposed to be there and demanding that I drive back around to the rear. I attempted to calmly explain that there were no signs or staff visible when I entered. She continued yelling, claiming she had screamed at me to stop earlier, which I did not hear. I am handicapped, and being forced to move the car resulted in a much longer and more difficult walk back across to the airport. No apology was offered. Later that day, manager Caleb contacted me, stating that the employee was very upset and crying about the incident. He asked what he could do to make the situation right. Instead of requesting a refund, I accepted his offer of two free rental days. Since then, this has been nothing but a disappointment. Despite multiple follow-ups, no free days or points were ever applied, and each time I contacted Caleb I was given excuses and runaround. The commitment was never honored. To make matters worse, the offer appeared to be conditional on leaving a 5-star review, which is highly unprofessional. Based on this experience, I would strongly caution others about using National at this location. The employee conduct was unacceptable, and management failed to follow through on what was promised. I have retained text message proof of these conversations.