While many customers praised the friendly and helpful staff, there were significant complaints about rude behavior from some employees, particularly the manager.
Service Efficiency
Customers appreciated the quick service for tire repairs and oil changes, but some reported long wait times and issues with appointment scheduling.
Professionalism
Several reviews highlighted the professionalism and knowledge of the staff, particularly in handling emergencies and providing thorough explanations.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported dissatisfaction with service quality and management.
LD
Liz Downs
Nov 21, 2025
5.0
We are 20 year customers of the Broadway St/Little Rock store. The GM and Lead Mechanic have always been super helpful to us in keeping all of our vehicles well maintained. I highly recommend this location above any others - the GM has been there over 30 years, maybe longer, and the lead mechanic I mentioned had been there for 50 years before just recently retiring. They know their customers and greet us by name as we walk in the door. That means something!
BF
Bryan Finigan
Oct 24, 2025
5.0
Halfway through my road trip from Chicago to Houston, Texas I did a layover in Little Rock Arkansas and I discovered something was wrong with my front tires. These fellas here at the Goodyear service center were outstanding professional professionals and pleasant.
One young man waited to take his lunch so he could get me back out on the road. I would recommend this place to anybody.
JB
Jonathan Ball
Sep 26, 2023
1.0
I quit coming here several years ago but tried to come back recently because they are nearby. Same issues. Unreliable service and scheduling, breaking lug bolts and saying it was that way when they found it. Don’t go here unless you do not have a choice.
ZW
Zach Whorton
Feb 6, 2018
5.0
Very experienced and professional. Manger is great very friendly. Love doing business here!
Frequently Asked Questions About Goodyear Auto Service
What types of services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repair services including oil changes and general auto repair.
Where is Goodyear Auto Service located?
It is located at 624 South Broadway Street, Little Rock, AR 72201-4120, USA.
What are the regular business hours for Goodyear Auto Service?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Goodyear Auto Service open on major holidays?
It is closed on some major holidays like January 1st and November 27th, but open on holidays such as May 26th, July 4th, and December 24th from 8:00 AM to 5:00 PM.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service offer in-store pickup services?
Yes, they provide in-store pickup services.
Is Goodyear Auto Service wheelchair accessible?
Yes, they have wheelchair accessible entrances and restrooms.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online at their reservation page: https://www.goodyearautoservice.com/en-US/make-appointment
What dining options are available near Goodyear Auto Service?
Nearby dining options include McDonald's, Jimmy John's sandwich shop, New Fun Ree Chinese restaurant, Starving Artist Cafe, Chick-fil-A, Banana Leaf Indian Cuisine, and Rally's at 712 Broadway.
Are there nearby hotels if I need accommodation near Goodyear Auto Service?
Yes, nearby hotels include La Quinta Inn & Suites Downtown Conference Center and La Quinta Inn and Suites.
Which automotive-related stores are close to Goodyear Auto Service?
Nearby automotive-related stores include Bumper To Bumper Auto Parts and other repair and tire shops.