Enterprise Rent-A-Car

Reviews

• DH

  Danny Hassler

  Jan 5, 2026
  1.0
  As unprofessional as can get. Authorized for a rental through an insurance claim and was refused service. Spent a day calling just to be told each time that i called and someone actually answered the phone that they did not have time to deal with me. Excuse was that they had hundreds of people waiting in line yet you could hear music and laughter in the background.
• HC

  Heather Childs

  Dec 24, 2025
  5.0
  Great experience renting a car from this location.
• CV

  Claudia Vega

  Dec 21, 2025
  1.0
  Took a reservation and didn’t even have the car. Didn’t seem to even care about the huge inconvenience this causes.
• BB

  Building Brands

  Dec 12, 2025
  1.0
  There’s a big black guy that’s a Manager with dread locks.(Rodney Parham Location). He talks to employees in a very condescending manner and I don’t like it. This is not race baiting because I am African American myself. There was a younger Caucasian man working there and he was so disrespectful towards him. He thinks he owns the company but he needs to know he is just an employee himself. His behavior is absolutely unacceptable and he needs to calm down. It’s just Enterprise car rental… I do not like his behavior and I will be contacting corporate. He also treated me poorly as a paying customer. I am very disappointed.
• AW

  Alyssa Wilson

  Nov 16, 2025
  1.0
  I have never experienced such poor customer service anywhere. State Farm scheduled this rental after my car was hit in a parking lot. I assumed having a rental would make things easier, but this process was far more stressful and frustrating than going without a car. Enterprise (on Broadway) repeatedly told me they had a vehicle for me and would pick me up, yet I sat waiting multiple times with no ride and no car available. After two days of their mistakes, I finally received a vehicle only to discover that it had bald tires. I had a flat tire within 24 hours. The woman who changed it (and put a donut on the car) told me the tires were so worn down that they were “ticking time bombs.” Enterprise then “scheduled” me a replacement car and told me to come swap it out at the Rodney Parham rental office the next day. When I arrived, I was told they had no cars available. They had vans and SUVs on the lot but refused to provide one because my reservation was for a sedan. After calling and confirming that an upgrade had been approved, I returned only to be told again that they would not give me a car and that I needed to take the original vehicle to Firestone to replace the tires myself. I have never been treated so poorly. The lack of available cars and complete unwillingness to help is unacceptable. I have wasted an enormous amount of time this week, and I will not use Enterprise again personally or professionally. They have lost my business.

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