Enterprise Rent-A-Car

Reviews

• GR

  Gail Rose

  6 days ago
  1.0
  Our vehicle was so dirty that there was trash still laying in the floor of the vehicle. Apparently someone with long blonde curly hair had driven it because I literally took my hand and raked hair off the driver's seat before I got into the driver's seat.
• AW

  Alyssa Wilson

  Nov 16, 2025
  1.0
  I have never experienced such poor customer service anywhere. State Farm scheduled this rental after my car was hit in a parking lot. I assumed having a rental would make things easier, but this process was far more stressful and frustrating than going without a car. Enterprise (on Broadway) repeatedly told me they had a vehicle for me and would pick me up, yet I sat waiting multiple times with no ride and no car available. After two days of their mistakes, I finally received a vehicle only to discover that it had bald tires. I had a flat tire within 24 hours. The woman who changed it (and put a donut on the car) told me the tires were so worn down that they were “ticking time bombs.” Enterprise then “scheduled” me a replacement car and told me to come swap it out at the Rodney Parham rental office the next day. When I arrived, I was told they had no cars available. They had vans and SUVs on the lot but refused to provide one because my reservation was for a sedan. After calling and confirming that an upgrade had been approved, I returned only to be told again that they would not give me a car and that I needed to take the original vehicle to Firestone to replace the tires myself. I have never been treated so poorly. The lack of available cars and complete unwillingness to help is unacceptable. I have wasted an enormous amount of time this week, and I will not use Enterprise again personally or professionally. They have lost my business.
• ER

  Eric Reckling

  Nov 3, 2025
  1.0
  Had a pickup scheduled for 1pm. At 1:30 I called and they said they were on the way. At 2 I called an uber which was there at 2:15. Enterprise never showed. The rental was very dirty very used up and I had to wait for it to be washed. Terrible experience and won’t return. Then they charge my card $4.14 for “5/16 of a gallon of gas”. I filled the tank and washed the car before returning. Avoid them…
• AA

  Arkansas Analytical

  Nov 3, 2025
  1.0
  Don't waste your time with this location. After a 15 minute hold, I hung up and called back, got my call answered, and immediately put on hold again. Called back 3 times, could not get anyone to answer the phone. Don't care what the issue is - not enough staff, too much business, whatever - the customer service is pathetic. And in my case - needing a rental while my vehicle is repaired - this is adding stress to an already stressful situation. Extremely disappointed.
• UU

  Urcelay

  Nov 3, 2025
  5.0
  My experience at this rental company was very pleasant. The process was quick and the service very professional. The vehicle was a 2005 Nissan Rogue in excellent condition and very clean. Upon returning from my trip, I was a bit rushed to return the vehicle at the time I had chosen because my trip was delayed by a few hours, but the website gave me the option to change the return time, which I found to be an excellent solution. My deposit was returned to my bank account the next day, just as they indicated. So, without hesitation, I highly recommend this agency. Especially Brave, whose charisma and friendliness made the entire car rental process easier and more enjoyable.

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