Customer Service
Feedback on customer service is mixed; while some praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.
Vehicle Availability
Many customers experienced issues with vehicle availability, including reservations not being honored and a lack of cars at the location.
Cleanliness and Maintenance
Several reviews mentioned that the vehicles were not clean upon pickup, with some cars having maintenance issues.
Efficiency
Customers noted long wait times and inefficient service, particularly during busy periods, leading to frustration.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences highlighted, particularly with specific staff members who provided excellent service.