Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Hot Springs, AR? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hot Springs location today.
Location
Hours
Reviews
3.7
394 reviews
5 stars
230
4 stars
38
3 stars
18
2 stars
13
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about rude service and lack of solutions to issues.
Reservation Issues
Numerous customers reported problems with vehicle availability, including cancellations of reservations and receiving different vehicles than what was booked.
Cleanliness and Maintenance
Several reviews highlighted issues with the cleanliness of vehicles, including dirty interiors and unmaintained cars.
Long Wait Times
Customers frequently mentioned long wait times for both pick-up and drop-off, indicating understaffing at the location.
Positive Experiences
Despite the issues, many customers shared positive experiences with specific staff members who provided exceptional service.
- EWEllen WilsonNov 16, 20251.0Really shouldn't get 1 star review
- DBDaniela BrooksNov 12, 20255.0On the day of pick-up, my husband got into an accident. I missed the pick-up from the body shop, but when I called and explained, they were very caring and still willing to pick us up when available. After waiting 1 hr, they had someone else pick us up, and upon arrival, they asked how my husband was doing. They went above and beyond in customer care and made this whole process easy and stress-free. If I could rate the customer service, that would definitely be a five-star. I was given a 2026 Chrysler van, so beautiful and clean, my kids and husband loved it. Once my car was done, it was so easy to just leave the vehicle with Carstar Patriot Auto Body and just pick up mine. Completely stress-free and so easy. Overall, my experience with Enterprise was a 5-star and would completely recommend and use again. My family thanks you.
- TTTom ThompsonNov 7, 20252.0It's been a nightmare to get Enterprise and State Farm to cooperate and pay what my policy covers. Instead Enterprise chose to charge me $ hundreds $ extra TWICE and then made me play go-between telephone game them and State Farm to get the correct amount charged when they should be communicating directly with each other. Very disappointed in the ineptitude of their process. And no, I don't need a follow up from an Enterprise rep for my review. I need y'all to do a decent job in the moment so I can get on with the rest of my life instead of having to deal with extra unnecessary stuff.
- KMkenneth michielsOct 24, 20255.0The company had overbooked CARS And most of the representatives did not know how to handle the situation. Blake intervened and made everything right by us customers.
- JAJohn ArwoodOct 21, 20254.0Was great to be able to drop it off here, would be nice if the had a place inside Hot Springs Village.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Hot Springs offer?
Enterprise Rent-A-Car in Hot Springs offers a wide range of vehicles including rental cars, vans, and luxury cars with flexible rental options.
What are the operating hours for Enterprise Rent-A-Car in Hot Springs?
The rental location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Hot Springs?
The Enterprise Rent-A-Car location is at 4832 Central Ave, Ste A-1, Hot Springs, AR 71913.
What payment methods are accepted at Enterprise Rent-A-Car in Hot Springs?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Hot Springs offer any special discounts?
Yes, they offer discounts for active military members.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Hot Springs?
You can reserve your rental car online through their website at enterprise.com or visit their reservation page directly.
Is Airport Pick Up available at this Enterprise Rent-A-Car location?
Yes, Enterprise Rent-A-Car in Hot Springs offers airport pickup service.
Can I visit nearby coffee shops before picking up my rental car?
Yes, Coffee Love Hot Springs is a nearby cafe and coffee shop where you can relax before or after renting your car.
Are there any nearby hotels for visitors who rent cars from Enterprise in Hot Springs?
Yes, nearby hotels include Clarion Resort on the Lake, DoubleTree Hot Springs, and Sunbay Resort, offering convenient lodging options for rental customers.
What local amenities can I access near the Enterprise Rent-A-Car location in Hot Springs?
Nearby amenities include beauty salons like Drab To Fab Hair Salon and NEO Nails and Spa, as well as restaurants like J & S Italian Villa Ristorante and Back Porch Grill, offering plenty of options during your visit.