Business Details
About
Auto Body ShopAuto Body RepairAuto Detailing ServiceAuto MaintenanceAuto Glass ShopWindshield Repair
Welcome to Westside Collision, your one-stop-shop for all your collision repair needs. At Westside Collision, we take pride in providing exceptional customer service and high-quality repairs to get your vehicle back on the road in pristine condition. Our team of certified technicians is equipped with state-of-the-art tools and equipment to handle any collision repair job, from minor dents to major structural damage. We work with all insurance companies to make the repair process as easy and stress-free as possible for you. Come visit us at our conveniently located facility and experience the Westside Collision difference.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.8
352 reviews
5 stars
323
4 stars
11
3 stars4
2 stars5
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, highlighting excellent communication and support throughout the repair process.
Quality of Work
Many reviews noted the high quality of repairs, with vehicles looking as good as new and attention to detail being a strong point.
Timeliness
While most customers appreciated the quick service, some expressed concerns about delays in repair times and communication regarding updates.
Overall Experience
The majority of customers reported a positive overall experience, recommending the shop for its professionalism and customer care.
- DCdawn cunningham4 days ago5.0I was rear-ended. They replaced my bumper in my trailer hitch would it which had also got bent. They also painted to match my vehicle. Clean, friendly, quick, great communicators.
- PMPeace Of Mind4 days ago1.0I had three different automobiles that were repaired a Westside, very satisfied with workmenship on each of those vehicles. However the fourth vehicle thumbs down on the quality of the repair. I will not be bringing the vehicle back. They had the car long enough to make the repair correctly and chose to rush the job. I really was convinced they were superior in the auto body field. Whoa, very disappointed. Cheer Westside.
- SGSuresh G5 days ago5.0Awesome and very much satisfied with their work and friendliness. Love to work with them in the future and I recommend this shop for any car body detailing work
- JCJesus CalzadaNov 27, 20255.0My experience there was very satisfactory, answered questions when I ask, I had went there for bodywork. The car looks great very impressed with the detailing and the cleanliness of my vehicle. I’ve been to other body shops, but this one seems to be the best..
- DADianna AlmazanNov 19, 20255.02010 Cadillac CTS that had a sunroof leak we couldn’t figure out; they got it fixed and took the time explained what the issue was in a very timely manner. I’m very grateful they could help us out, the price was reasonable and now the car can last another 15 years!
Frequently Asked Questions About Westside Collision
What should I do in case I’m in an accident?
Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:
1. Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
2. If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
3. Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
4. Turn off your engine and wait for assistance.
5. Be courteous to all parties.
6. If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
7. Make sure you are as calm as possible before making any statements or talking to the police.
8. Take photos before you leave the scene.
9. Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
10. Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
11. Acquire a copy of the police report.
12. Call us for assistance with repairs to your vehicle.
What should I do after an accident?
Here are some tips for dealing with the aftermath of an accident.
1. Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
2. If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
3. Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other drivers insurance cannot require you to go to a particular repair shop.
4. Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.
What if my insurance company says I have to get three estimates or that I have to go to another shop and meet with their adjuster?
Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.
Can you communicate with my insurance company to work out the details?
Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.
I need my car back ASAP. How can you get me back on the road?
Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.
How do I know that I am getting the best service?
We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair. The technicians here are I–CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.
Do you charge for estimates?
No. We provide free estimates as a courtesy to our customers.
Do I need to make an appointment for an estimate?
Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead. You can get an online estimate on our website https://bobmaloneycollision.com/
Are the repairs guaranteed?
Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.
What should I do immediately after being involved in a car accident?
Remain calm and follow these steps: stop your vehicle, move to a safe area if blocking traffic, contact authorities, wait for assistance, be courteous, avoid confrontation, take photos, avoid admitting fault, contact your insurance company, obtain the police report, and call us for vehicle repairs.
How do I handle the repair process after an accident?
If your vehicle is unsafe to drive, call us for towing services. You're entitled to choose your repair shop regardless of insurance company demands. We encourage you to review repair estimates carefully to ensure quality work on your vehicle.
Can Westside Collision communicate with my insurance company?
Yes. We handle repair estimates and coordinate with your insurance company so you often don't have to manage payments directly, though you may need to pay your deductible.
Do I need an appointment to get a free repair estimate?
Appointments are not required but recommended during normal business hours. You can also request an online estimate via our website.
Are repairs conducted at Westside Collision guaranteed?
Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.
What are the operating hours of Westside Collision?
We are open Monday to Thursday from 7:00 AM to 5:00 PM and Friday from 7:00 AM to 11:00 AM. We are closed on Saturdays and Sundays.
Does Westside Collision offer vehicle pickup and delivery services?
Yes, we offer in-store pickup and curbside pickup services for your convenience.
How can nearby businesses like Junk King Northwest Arkansas benefit Westside Collision customers?
Customers dealing with vehicle cleanup after repairs can use Junk King Northwest Arkansas for garbage collection services, making post-repair cleanup easier and more convenient.
What nearby places can customers visit for refreshments when visiting Westside Collision?
Nearby coffee shops like Wings Coffee Co. and Starbucks offer convenient spots for customers to relax and enjoy a beverage while their vehicle is being serviced.
Are there automotive-related businesses near Westside Collision that offer complementary services?
Yes, businesses like ANJ Transmission, Tuff Coat, EuroTek Specialist, and Fast Auto & Tire are nearby and provide services such as transmission repair, auto customization, parts supply, and tire services that complement our collision repair offerings.