BMW of Northwest Arkansas

Reviews

• XH

  Xander Harris

  Nov 11, 2025
  1.0
  I usually would not leave a review, but the way I have been treated while trying to order a car is unacceptable. I was told on muliple occasions that I would have to run credit to ORDER a car.... I have bought 30+ cars in the past 48 months, and I have never heard of this. Not even at the exotic level. Was told this was just "Policy," but after talking to previous buyers & having two more friends order M3s with this dealer, it has been made clear this was profiling. I even asked if I am paying cash am I needed to run credit & was told yes to that too. Let me also mention that I had offered a higher deposit to offset this. I have built an 800+ score and will not have a hard inquiry just for ordering a car; they don't know if they will get allocation for it. Incredibly disappointing experience. My sales rep was great, but management needs a very clear training for their "Policy" will never buy a car from this dealer or chain after this.
• CO

  Chris Olfers

  Nov 1, 2025
  5.0
  Wish I could give more than 5 stars! I just got home to Texas this morning after picking up my 2019 preowned X5 from BMW of NWA and couldn’t be happier. When a team goes above and beyond I feel it deserves specific feedback, so here are some of the reasons I’m going to recommend THIS dealership to everyone. This is my fourth BMW purchase and I’ve been treated well before, but Eric, Aaron and Jonathan gave what is exemplary BMW service, and stuck with me through some unforeseen recall repairs that needed to be made. Aaron especially made me feel like I was the only person buying a BMW in the world, and I never felt overlooked. Aaron made sure the car was flawless when I picked it up. Everyone was honest and transparent about timelines and pricing, and kept their word. All this on what was definitely not the priciest car on the lot, which says so much. When it came time to pick the car up, Aaron drove to the airport and had my car waiting when we got to the dealership. Eric had the paperwork waiting, and I was out in 30 minutes - I had to drive 9 hours back to Austin so that was awesome. The car of course exceeded my expectations, and was the reason I first reached out - but when it comes time to get my next one, I pray it’s here because this Texan will gladly fly to Bentonville and drive back just to work with this team.
• KH

  Kat H

  Oct 16, 2025
  5.0
  Wonderful Customer Service! Living in Texas I traveled to the Bentonville area to visit family. Noticing my 2025 X5 tires all needed some air I stopped by this local dealership to see if they could assist me. I was greeted by a friendly young man at the first station/desk who happily took my car and got the service dept to add the appropriate amount of air to each tire. Literally they got me in out in less than 25 mins, even giving me a car wash voucher as I left. Overall a great experience, as a woman traveling alone I felt better letting the professionals handle this task for me. Thank You BMW of Bentonville
• CC

  Christopher Carter

  Sep 30, 2025
  5.0
  Tyler, Damion, and Erice were fantastic!!! Our experience at BMW of Northwest Arkansas was wonderful!! We will buy another BMW from this place!!! Chris Carter Principal Northside High School Fort Smith, Ar.
• JN

  Jack Norris

  Sep 2, 2025
  5.0
  I can’t say enough positive things about BMW of Northwest Arkansas. Namely the fantastic service department. Seth, Laney, and Phillip will jump through hoops to ensure the most smooth of service transactions, including a free loaner delivered to my front door in Mountain Home while they perform our service. Absolutely the best car and best crew in Arkansas. Thanks BMW of Northwest Arkansas!!

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