Pilot Travel Center

4.0
1754 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Benton, AR! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
7801 Alcoa Rd, Benton, AR
72019, United States

Hours

Reviews

4.0
1,754 reviews
5 stars
850
4 stars
431
3 stars
260
2 stars
80
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on staff professionalism; some praised helpful employees like Jo, while others reported rude and unprofessional behavior from certain staff members.

Cleanliness

Generally positive remarks about the cleanliness of the store and restrooms, though some customers noted issues with dirty showers and trash.

Facilities

Showers and restrooms received praise for cleanliness, but there were complaints about shower availability and maintenance issues.

Parking Issues

Concerns about limited parking space and difficulty navigating the lot, especially for larger vehicles.

Product Quality

Complaints about overcharging and poor quality of certain products, particularly DEF.
  • AE
    Abdalla Elmi
    Nov 8, 2025
    1.0
    Find I never see before for almost 15 years driving I never see like this place before I tried to buy coffee three people they out of the counter they they are looking me I talk to. I say hi I need to pay this coffee. The cleaning guy he said we are busy. Something else after I decided to leave. Someone show up she’s very rude. Person she’s not happy the job. I never come back this place. Thinking about kind of people like this in the future they do whatever they want so always pay attention. Whatever you see thinking more.
  • JT
    Jake T
    Oct 30, 2025
    3.0
    Parking for cars is $10.00 witch I think should be free
  • DC
    Debbie Chriest
    Oct 17, 2025
    5.0
    The associates were extremely helpful including the ones in Subway.
  • LS
    Lovepreet Sokhal
    Oct 6, 2025
    1.0
    Rude, unprofessional and ignorant staff, busy in chit chat instead of taking customers. They process your transaction of diesel and def at pump 22 but you told them for 24. Because they were busy talking. Then you have to switch pump with your semi which is 80’ long. No apologies or accountability. 11:15pm 05/oct/2025
  • AY
    Anton Yevtushenko
    Oct 3, 2025
    5.0
    Clean showers,good service

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.