Pilot Travel Center

4.0
1758 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Benton, AR! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
7801 Alcoa Rd, Benton, AR
72019, United States

Hours

Reviews

4.0
1,758 reviews
5 stars
851
4 stars
432
3 stars
261
2 stars
80
1 star
134

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the store, restrooms, and showers, although some reported issues with cleanliness at times.

Customer Service

Feedback on customer service was mixed; while some employees were noted for being friendly and helpful, others were described as rude and unprofessional.

Amenities

The availability of showers and other amenities was appreciated, but there were complaints about the functionality and cleanliness of these facilities.

Parking Issues

Several reviews mentioned difficulties with parking, including limited availability and confusion regarding reserved spots.

Overall Experience

Overall, the location received a mix of positive and negative feedback, with some customers expressing a desire to return while others vowed not to return due to poor service.
  • IP
    Irma Paiz
    Dec 20, 2025
    5.0
    Clean and well maintained amenities, very cordial employees. Very impressed with this location.
  • ML
    Melissa Lee
    Dec 11, 2025
    5.0
    I like Pilot. They always seem to have what Im looking for and more
  • RR
    Ricardo Ramirez
    Dec 5, 2025
    1.0
    Terrilynn is a very rude woman, if you hate helping customers go work somewhere else.
  • MP
    Memphis Parsley
    Dec 3, 2025
    4.0
    Small but clean and friendly. Helpful staff. Very hard to find and get in /get out
  • GP
    Graciela Perez
    Nov 27, 2025
    3.0
    The male employee at register with a expression on his face "I don't want to be here" we supposed to smile greet and thanks every customer, he needs little more training

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.