Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Robert, Alexis, and Vee for their excellent service.
Service Quality
While most reviews noted the effectiveness of the car wash and powerful vacuums, some customers reported issues with equipment, such as broken vacuums and inconsistent pre-wash quality.
Membership Concerns
Several customers expressed dissatisfaction with recent changes to the membership benefits, particularly the removal of the pre-wash station, leading some to consider canceling their memberships.
Pricing
Customers noted that while the service is generally affordable, there are concerns about rising prices and the value provided compared to competitors.