About
Car DealerAuto BrokerUsed Car DealerAuto Repair ShopUsed Truck DealerCar Leasing Service
Location
Mercedes-Benz of Tuscaloosa
3200 Skyland Boulevard East, Tuscaloosa, AL
35405, United States
Hours
Reviews
4.5
408 reviews
5 stars
335
4 stars
20
3 stars6
2 stars
7
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting positive experiences with sales associates like Keith, John, and Sawyer.
Sales Experience
Several reviews noted smooth and efficient car buying processes, with many customers appreciating the low-pressure sales environment.
Service Issues
Some customers reported significant issues with service and follow-up, including miscommunication regarding fees and vehicle conditions.
Professionalism
Overall, the dealership was recognized for its professionalism, with many customers expressing satisfaction with the knowledgeable staff and seamless transactions.
Mixed Experiences
While many had positive experiences, a few customers reported negative experiences related to service and sales practices, indicating inconsistency in customer satisfaction.
- LHLycia HarrisSep 26, 20251.0I would like to thank Mercedes-Benz of Tuscaloosa, particularly the sales manager, Amiee for ROYALLY SCREWING me on my last purchase which was July 2025. I LOVE my new car, but from talking to Mercedes-Benz Financial Services today, it doesn't seem like she was completely honest with me about what ending the lease on the old car would look like as it related to Mercedes financial and the responsibility remaining on the previous car. Because of some error on the part of Mercedes of Tuscaloosa related to the VIN number on the lease end paperwork, I have been assessed some HEAFTY FEES by Mercedes Financial for a car I NO LONGER OWN. Looks like I will be living in the new car because of the dishonesty during the purchase. I AM COMPLETELY HEARTBROKEN right now. I have been a Mercedes Benz Financial customer for YEARS (Mercedes of Birmingham) and I have NEVER had THIS type of problem before. I knew there would be some fees that went along with turning the previous car in early, BUT I COULD HAVE NEVER IMAGINED the problem that is happening because of what the finance place says is an error on Mercedes of Tuscaloosa's part, that unfortunately, I have to deal with. I have also noticed, that no one from Tuscaloosa has called to check and see if I am enjoying my car. Coincidence? I THINK NOT!. What I thought was a helpful, awesome job getting me in my next dream car has turned into a COMPLETELY HORRIBLE EXPERIENCE all in the manner of my one phone call to Mercedes Financial to make sure everything had been "tied up with the ending lease. Thanks, Mercedes-Benz of Tuscaloosa! Had I known this would end this way, I could have kept my other, other Benz.
- RGRaelene GeerSep 24, 20255.0I bought my new car at Mercedes Benz of Tuscaloosa and had a great experience. The whole team, Keith Green, Pate Oakley & Robb Billups, took care of all my car needs. I would definitely recommend this team to anyone looking to purchase a new car. Thanks so Much!!
- KGKecia GraySep 9, 20255.0Its very rare that people will do what they say. But Mercedes Benz of Tuscaloosa dif that and more. They were excellent from start to finish when providing me with the best customer service you've ever seen in your life. I can definitely say that when called upon, they delivered!!!! Thank you all at Mercedes Benz of Tuscaloosa.
- KLKendrick LewisSep 6, 20255.0We were looking at a jeep gladiator unfortunately it didn’t work out here, but the sales people and all staff were very nice and helpful and I hate it didn’t work out with them. I highly recommend going here the experience was very nice and accommodating!
- TWTreciana WarrenSep 5, 20251.0I had a very disappointing experience at Mercedes-Benz of Tuscaloosa. While traveling back to Maryland, I had a blowout and arrived about 20 minutes before the service department opened. I waited in front of the service garage, assuming someone would at least acknowledge me since staff were already inside. No one came out, so I went inside to explain that I needed new tires. Unfortunately, no one greeted me—everyone just continued talking or looking at their computers. When I finally approached someone and explained my situation, the response I received was a cold “Service is closed.” There was no empathy, no offer to help, and not even a recommendation for where I might be able to get assistance nearby. Considering I was far from home and stranded, the lack of customer care was shocking and not at all what I would expect from Mercedes-Benz. What made it worse is that staff clearly saw me waiting outside for 20 minutes, yet no one thought to step out and let me know the department was closed or offer any guidance. It left me feeling not only frustrated but also unwelcome. This experience did not reflect the professionalism and care I’ve come to associate with Mercedes-Benz.
Frequently Asked Questions About Mercedes-Benz of Tuscaloosa
Where is Mercedes-Benz of Tuscaloosa located?
Mercedes-Benz of Tuscaloosa is located at 3200 Skyland Boulevard East, Tuscaloosa, AL 35405, USA.
What are the operating hours of Mercedes-Benz of Tuscaloosa?
The dealership is open Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
What types of services does Mercedes-Benz of Tuscaloosa offer?
They offer services as a car dealer, auto broker, used car and truck dealer, auto repair shop, and car leasing service.
How can I contact Mercedes-Benz of Tuscaloosa?
You can reach them by phone at +1 659-266-7612 or visit their website at https://www.mercedesoftuscaloosa.com.
Is Mercedes-Benz of Tuscaloosa active on social media?
Yes, they have a Facebook page at https://www.facebook.com/165078050214665.
Are there other car dealerships near Mercedes-Benz of Tuscaloosa?
Yes, nearby car dealerships include Tuscaloosa Mazda, Townsend Honda, All Wheels Auto Dealership, Grace Thomas - Used Car Inventory, McShan Sells Cars, and Tuscaloosa Toyota.
What nearby amenities can I visit when visiting Mercedes-Benz of Tuscaloosa?
Nearby amenities include the USPS post office, Skyland Baptist Church, several beauty salons like Complete Serenity and Choice Salon Suites, as well as restaurants such as Domino's and convenience stores like Buddy's Food Mart.
Are there postal services close to Mercedes-Benz of Tuscaloosa?
Yes, the United States Post Office, Post Office Skyland, and the United States Postal Service offices are nearby and convenient for mailing needs.
What beauty and personal care services are near Mercedes-Benz of Tuscaloosa?
Nearby options include Complete Serenity spa, Marvin's Groom Room barber shop, Choice Salon Suites, and Nevaeh Tattoo studio.
Can I find food and conveniences near Mercedes-Benz of Tuscaloosa?
Yes, Buddy's Food Mart convenience store and gas station, Skyland Package Store, and Domino's pizza restaurant are all nearby for quick meals and essentials.