Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Tuscaloosa, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tuscaloosa location today.
Location
Hours
Reviews
4.0
1,048 reviews
5 stars
651
4 stars
124
3 stars
68
2 stars
59
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of employees going above and beyond.
Vehicle Availability
Several customers expressed frustration with not receiving the vehicle class they reserved, indicating a recurring issue with fulfilling reservations.
Rental Process
Many reviews highlighted the quick and efficient rental and return process, with customers appreciating the speed of service.
Cleanliness and Condition
Some customers reported issues with the cleanliness and condition of the vehicles, including complaints about smoke odors and maintenance needs.
- SLsheila limmrothJan 1, 20265.0Michael Clary is a fantastic employee- helpful, considerate, respectful, kind and professional!
- YPyagnesh patelDec 31, 20255.0I found the customer service very good. When I went to pick up the car, the checking was done and the car was found. When I went to drop off the car, I received very good help.Tuscaloosa Enterprise teamThank you.
- TRTony RobertsonDec 28, 20251.0Store is a bunch of crooks. Charged my card on the weekend without trying to settle with my insurance company on a weekday. My insurance will pay for the entirety of my rental. Mr. Brad Smith decided I was going to pay on a weekend. Bad business model and not professional. I will not ever tent from enterprise ever again. Last straw.
- SEShaquille ElliottDec 27, 20253.0I don’t believe I have ever received the vehicle class I reserved at this location. Earlier today, I reserved a Full Size sedan, yet the only option offered to me was a small-class sedan. I arrived 30 minutes before my scheduled pickup time and waited 30 minutes after my original pickup time, but no Full Size vehicle or upgrade became available. Ultimately, I was provided a Nissan Sentra, which is well below the reserved fare class. This has been a recurring issue at this location, and I’m struggling to understand why reservations consistently cannot be fulfilled with the appropriate vehicle class or, at minimum, a comparable upgrade. If Full Size vehicles are routinely unavailable, reservations for that class should not be accepted. I would appreciate an explanation and clarification on how this location handles reservations moving forward.
- CKC.S. KawaiDec 22, 20255.0Customer service at Enterprise Rent-A-Car in Tuscaloosa, Alabama was excellent. The two agents who took care of me were professional, something I rarely experienced on my trip. I rented a Nissan Sentra for nearly 30 days. The car was absolutely fine though I seldom drove it. After an 8-year absence from my hometown, my sister insisted on driving me most places. At least, I learned how to use Android Auto. My sister said the back seat was nice though she is nearly 6-feet tall.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Tuscaloosa, AL?
Enterprise Rent-A-Car in Tuscaloosa offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.
Where is the Enterprise Rent-A-Car location in Tuscaloosa?
You can find Enterprise Rent-A-Car at 210 Skyland Blvd, Tuscaloosa, AL 35405.
What are the operating hours of Enterprise Rent-A-Car in Tuscaloosa?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, on Saturday from 9:00 AM to 12:00 PM, and Sunday from 12:00 PM to 3:00 PM.
Does Enterprise Rent-A-Car in Tuscaloosa accept credit cards and cash?
Yes, they accept American Express, Discover, Mastercard, Visa, cash, and checks as payment options.
Can I make a reservation for a rental car online at this Tuscaloosa location?
Yes, you can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/al/tuscaloosa-5517.html.
Do they offer any special discounts at Enterprise Rent-A-Car Tuscaloosa?
Yes, this location offers discounts for active military members.
What languages are spoken at Enterprise Rent-A-Car in Tuscaloosa?
English is the language spoken at this location.
Are there any hotels nearby Enterprise Rent-A-Car Tuscaloosa for customers who need accommodations?
Yes, the Ambassador Inn & Suites hotel is located nearby, offering convenient accommodations for rental customers.
Which dining options are near Enterprise Rent-A-Car in Tuscaloosa?
Los Tarascos, a Mexican and Latin American restaurant, is close by for a tasty meal before or after your rental.
What nearby services might be useful for someone renting a car at Enterprise in Tuscaloosa?
Nearby services include ROE Automotive for car repairs, Take 5 Car Wash for vehicle cleaning, and West Alabama Dental Center for health needs.