Need a rental car in Tuscaloosa, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tuscaloosa location today.
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of employees going above and beyond.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including dirty interiors and mechanical problems.
Reservation Issues
Customers frequently reported problems with not receiving the vehicle class they reserved, leading to dissatisfaction with the rental process.
Pickup and Return Experience
While many customers appreciated the quick and efficient pickup and return process, some expressed frustration with long wait times during vehicle returns.
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Kayla “Kaykay” Price
Feb 24, 2026
4.0
Great customer service!!! Tyler and JT made the check out and check in process easy and simple!!
JW
Joshua Williamson
Feb 20, 2026
5.0
My man JT took care of me. I had picked up a car for a business trip and it was fine until I got it home. I turned on the A/C and the whole car started to smell like marijuana. I called JT and they apologized multiple times and asked if they could swap out rentals with no questions asked. I can’t remember the name of the gentleman that handled the swap out when I got there, so hopefully JT can let management know who it was, because he was top notch and made me feel like a VIP. These two fellas need to be compensated for their service.
NH
Nancy Hubbard
Feb 10, 2026
5.0
I received excellent service and care from the Skyland Blvd location. Especially impressed with Tyler Smith. He was professional and very helpful! Thankful for his assistance.
RH
Regina Hill
Feb 7, 2026
5.0
The customer service is excellent! Shout out to Brad!
RR
REALTIMEDIGG
Jan 28, 2026
4.0
Good service, car interior was dirty with stains in the seat..