Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Larry and Gabe providing exceptional service.
Reservation Issues
Numerous reviews highlighted problems with vehicle availability, including instances where customers arrived to find no cars available despite having reservations.
Staffing Problems
Several customers noted that the location is often understaffed, leading to long wait times and difficulty reaching the office by phone.
Vehicle Condition
Feedback indicated issues with vehicle cleanliness and maintenance, with reports of dirty cars and mechanical problems upon pickup.
Mixed Experiences
While many customers had positive experiences, others reported significant frustrations, leading to inconsistent service quality.