Many customers praised the staff for being friendly, helpful, and accommodating, often going above and beyond to assist.
Service Quality
There were mixed reviews regarding the quality of service, with some customers expressing dissatisfaction over diagnostic fees and incomplete work.
Timeliness
Several reviews highlighted long wait times for service, even with appointments, leading to frustration among customers.
Trust Issues
Some customers reported feeling misled about services and pricing, raising concerns about transparency and trustworthiness.
Overall Experience
While many customers had positive experiences, there were notable complaints about service inconsistencies and unprofessional behavior.
DS
Dana Sullivan
3 days ago
5.0
Entire staff was extremely friendly and welcoming. They went into overdrive to help me with the issue that I had. Got me in and out in little time. I am so grateful for their kindness and help.
CU
Chinonso Uhuegbulem
Jan 3, 2026
5.0
Sean the manager was very helpful to me as I had a tire problem on my road trip. I will definitely go there again if I am in the area.
JT
Justin Terry
Dec 22, 2025
1.0
My wife's 2014 diesel Jeep started overheating. She pulled in to get them to look it over. It was leaking coolant and she face timed me. I pretty much knew where it was leaking from but she let them look at it anyways. They didn't plug any diagnostic equipment in or anything. They opened the hood and said yep it's leaking coolant but we don't know from where. I said don't touch it I'm coming to get it with my trailer.
They charged her a $95 diagnostic fee which I understand that they technically did diag it but it literally took 2 minutes.
Then the whole reason I'm leaving this review is because when I got there with my trailer I opened the hood to make sure they put the engine cover back on properly. And I immediately see that they left the big rubber insulation block off that protects the injection lines so the engine cover doesn't rub anything.
So for $95 they charged me to leave parts off my vehicle that I had to go back in the store and ask for.
Leads me to believe what would they have left loose or unplugged if I would have let them work on it if they can't put a simple piece back on like that??
QS
Quentin Smedley
Dec 13, 2025
5.0
Tried to update my brand new 2025 Chevy Silverado 2500 and my truck wouldn’t crank after I updated it as I’m sitting at Men’s Wearhouse in the parking lot frustrated I walked all the way to Goodyear auto service and with no hesitation the manager did whatever he couldto help me get my truck to crank. I would like to give a huge thanks to y’all. y’all were very helpful and I really appreciate it.
MJ
M J
Oct 16, 2025
2.0
I am meticulous about not curbing my wheels. Only after getting new tires put on here are they now all destroyed! I don’t understand how a tire professional can lack such attention to detail. This is an Audi I mean could you have at least tried not to ruin every single wheel? I believe someone is going to fix this but this is an inconvenience and I feel this could have been avoided.
This has still not been rectified. I will be contacting corporate
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repair services, including tire sales, repairs, and oil changes.
What are the business hours for Goodyear Auto Service?
Goodyear Auto Service is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 8:00 AM to 5:00 PM, with special holiday hours on certain dates.
Does Goodyear Auto Service offer pickup or delivery services?
Yes, Goodyear Auto Service offers in-store pickup services.
What payment options does Goodyear Auto Service accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance, parking, and restrooms.
Can I make an appointment online for services at Goodyear Auto Service?
Yes, you can make an appointment online through their reservation website.
Where is Goodyear Auto Service located?
It is located at 30270 Eastern Shore Court, Spanish Fort, AL 36527-5802, USA.
What are some nearby dining options around Goodyear Auto Service?
Nearby dining options include IHOP for breakfast, Briquettes Steakhouse, Logan's Roadhouse for American barbecue, Twisted Tenders, Cracker Barrel Old Country Store, Panera Bread, and Fresh Cafe - Spanish Fort.
Are there shopping options near Goodyear Auto Service?
Yes, nearby shopping includes Shoe Station, Shades Sunglasses, Dillard's department store, Michaels Stores for arts and crafts, and several mattress stores such as The Sleep Center Spanish Fort and Mattress Depot.
What nearby services might be convenient during a visit to Goodyear Auto Service?
Nearby convenient services include PenAir Credit Union for financial needs, HealthSource Chiropractic for health services, Sport Clips Haircuts for grooming, Banfield Pet Hospital for pet care, and real estate agents like Jordan Jager and Brooke N Harris.