Need a rental car in Prattville, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Prattville location today.
Many customers praised the friendly and helpful staff, particularly at the Prattville location, highlighting specific employees like Danielle and Josh for their exceptional service.
Reservation Issues
Several reviews noted problems with vehicle availability, including last-minute cancellations and unfulfilled reservations, leading to frustration among customers.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and condition, with some customers receiving cars that were dirty or had mechanical issues.
Efficiency
Customers appreciated the quick and efficient process for picking up and dropping off vehicles, although some reported long wait times during busy periods.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor service at certain locations, particularly regarding staff behavior and management.
TB
ter b
Nov 16, 2025
5.0
This is my second time renting one was from insurance after my car got totaled and my other one November 4th Jasmine I hope I spelt your name correct was awesome and even though it was almost closing they didn’t seem irritated or in a hurry to leave. I will be back do not follow the negative comments remember we are all human and have bad days learn to give people grace. Thank you guys for your patience because some customers are very hard to please and also annoying as well.
MD
MARGARET DAVIS
Nov 9, 2025
1.0
Customer service if you could even call it that was horrible, agents were rude, and overall service was poor. Was given a vehicle stranded the next morning because the key fob was dead. Called and asked for a replacement vehicle because the one I was given needed servicing Promise to call back that never came. I would not recommend enterprise to anybody.
LW
Linda Whittington
Oct 26, 2025
3.0
Promised large SUV for this past four days and confirmed over a month ago. Called again about three weeks later to confirm my choice.
When II arrived there on the 23 of October, they said they ha only one Expedition which they gave to someone else.
They ended up renting me a minivan which rode like a Camaro that I once bought new. My back hurt the whole time.
They also got 300.00 deposit after I had already paid for the full rental by credit card. I had better get my deposit back or I will call the Attorney General and file a complaint.
I have had enough of this company and false promises. Customers beware.
AO
Alexis Owens
Oct 16, 2025
5.0
Enterprise Prattville always takes care of my needs. Their staff goes above & beyond! Danielle is my "go to" but even in her absence her team has not missed a beat. Tasia was a gem and everyone needs her on their team!
KC
Karen Wilkinson (CAREN)
Oct 6, 2025
1.0
They want you to have an active checking account. I just needed it for one day and it was ruined bc I didn’t give it to them. I wanted to use cash. Basically, they don’t trust no one.