Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Prattville, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Prattville location today.
Location
Hours
Reviews
4.0
569 reviews
5 stars
352
4 stars
62
3 stars
33
2 stars
24
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Reservation Issues
Several reviews highlighted problems with vehicle availability, including customers not receiving the cars they reserved and long wait times.
Vehicle Condition
There were complaints about the cleanliness and condition of the vehicles, with some customers receiving cars that were dirty or had mechanical issues.
Overall Experience
While some customers had positive experiences, others expressed frustration with service delays and lack of communication, indicating a mixed overall performance.
- KJkeith jones5 days ago5.0As my rental journey continues this staff lead by a wonderful Leader in Brooke she has you feeling comfortable and she’s in control no matter the situation. I seen her handle a situation so professionally that customer that was mad calmed all the way down such professionalism is needed everywhere in this world and she makes life simple when you handle situations like this!! My rental car savior! Best in the business!!
- JBJessica BabcockDec 22, 20255.0Great support from the staff, expedient service, and outstanding experience.
- MPMaurice PettusDec 16, 20255.0Very professional and helpful. Brooke and Rhiannon went above and beyond to make sure my experience was easy and satisfactory. Highly recommended
- RMRobert MongerDec 13, 20251.0I hate that this is the only car rental place in Prattville. We definitely got the worst Enterprise in the country.
- JBJanel BellDec 1, 20251.0I had a scheduled appointment for a 12PM pickup, and I arrived on time expecting a smooth process. Instead, I waited over an hour before a vehicle was even available. When I asked the manager, Danielle Boyd, about the delay, she told me I “should’ve come in at 8 AM” because the wait wouldn’t have been as long. I explained that picking up a car before noon increases the price by $50, but that didn’t seem to matter. By 1:05 PM, I was still waiting for a car I had already reserved. I also asked if, due to the long wait, I could return the vehicle on empty as a courtesy. I was told “no” because “the system isn’t programmed like that.” The customer service at this location has gotten worse with every visit. A reservation should mean something, and customers shouldn’t be inconvenienced or talked down to for arriving at their scheduled time. Very disappointing experience, and I won’t be recommending this location to anyone.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Prattville, AL?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to fit your rental needs.
What are the business hours for Enterprise Rent-A-Car in Prattville?
The Prattville location is open Monday through Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Prattville?
Enterprise Rent-A-Car is located at 2277 Cobbs Ford Rd, Prattville, AL 36066.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Prattville?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/al/prattville-5572.html or by calling +1 334-290-0100.
Does Enterprise Rent-A-Car in Prattville offer any discounts?
Yes, the location offers great weekend rates and discounts for active military members.
What payment methods does Enterprise Rent-A-Car in Prattville accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is there a hotel near Enterprise Rent-A-Car in Prattville for travelers needing accommodation?
Yes, Days Inn and Suites by Wyndham Prattville-Montgomery and Days Inn & Suites Prattville are nearby hotels where travelers can stay.
Are there any dining options close to Enterprise Rent-A-Car in Prattville?
Nearby restaurants include LongHorn Steakhouse, Outback Steakhouse, O'Charley's Restaurant & Bar, and Beef 'O' Brady's.
Can I get my car washed or detailed near Enterprise Rent-A-Car in Prattville?
Yes, Marc-1 Car Wash is a nearby option for car washing and detailing services.
What nearby fitness or gym options are available near Enterprise Rent-A-Car in Prattville?
Nearby fitness centers include Prattville Fitness Kickboxing and MMA, Fitness South, and Richardson Jiu Jitsu gym.