Budget Car and Truck Rental

Reviews

• DT

  Danny Tran

  Feb 23, 2026
  1.0
  I booked through Costco, they didn’t have the car I wanted until 3 hours after my booking. Even though they didn’t give me what I wanted, there was no discount or anything offered. On top of that, the receptionist helping answered all of my questions shortly. These are questions like what’s the gas mileage, is it similar to a Toyota Camrys. Yes, I can look it up myself, but I wasn’t the one that offered a car that wasn’t there. In addition, I extended through Costco. I thought the extension was fine, then they called me the day before and told me the car was overdue. They wanted to charge me an overdue and extension fee even though I had a receipt from Costco saying my modification was successful. I asked them to check again and they refused stating I owed money now. They told me I had to extend by calling them. If I had to do that, why have an extension online feature? Even after returning and showing them the email, they charged even more. What was supposed to be a 200 dollar rental turned into a 550 dollar rental. I asked how to get my money back from the extension online. They told me I don’t know, I don’t know what’s going on. Really helpful. I tried to stay polite the entire time but the attitude and general refusal to help was ridiculous. Now I have to go through my credit cards and see what is going on. Don’t rent with these guys. As a first time renter with budget, I will never rent with budget again.
• RS

  Random S***

  Jan 9, 2026
  1.0
  Rude on the phone.
• JG

  Jill Graham

  Jan 5, 2026
  1.0
  I’ve rented from this location twice, and unfortunately both experiences were negative due to the same staff member. I booked through my company, and when I arrived and greeted her politely, she immediately responded in a rude and confrontational manner regarding my phone number not being on the reservation. During my visit, she also handled a call from a customer stranded on the roadside and was shockingly rude to them as well. I understand staffing challenges, but customer service like this is unacceptable. I will avoid this location in the future and gladly drive to the airport! (also- as someone else mentioned, you cannot drop off after hours at this location).
• RB

  Rebecca Hatten-Carr (Becca)

  Dec 22, 2025
  4.0
  Good experience overall. Being able to pick up a vehicle earlier than 8am would be helpful.
• LG

  Lance Gawthrop

  Dec 4, 2025
  5.0
  Excellent customer service and satisfaction. The team really helped me have a pleasant trip and a safe and successful return every time. I look forward to using Budget in Pelham, AL again in the future. Thank you very much.