Safelite AutoGlass

Reviews

• JH

  Jimmy Hubbard

  2 days ago
  5.0
  Safelite was able to complete my windshield replacement ahead of schedule, with OEM glass, and found several mistakes that were made by the car dealership on the previous windshield replacement. You can tell that the technicians at Safelite love what they do and care about the quality of their work. They have earned a customer for life!!
• KL

  Katelyn Leonard

  5 days ago
  5.0
  I was able to get an appointment within a week. The technician was very nice and professional and fixed my chip without issue. I had an appointment time set, that ended up being delayed but the tech called first thing that morning to let me know. Had a great experience!
• AM

  Arthur Martin

  Feb 26, 2026
  5.0
  Gary was my Safelite Tech - he repaired the chip in the windshield to my new 2026 Honda CRV which I have only had since October 25. That repair is not visible period. Thank You - Gary!
• CS

  Christina S.

  Feb 19, 2026
  5.0
  Joshua was great! I was promptly assisted at my appointment time. He was professional and courteous. My new windshield looks great !
• JB

  Jennifer Bach-Wells

  Feb 4, 2026
  1.0
  First, I want to recognize the technician, Gary. He was absolutely fantastic—truly a 5‑star experience. He went above and beyond, had a bright and bubbly personality, and was genuinely a pleasure to work with. It’s unfortunate that he won’t receive the recognition he deserves for a job so well done. Unfortunately, the same cannot be said for Safelite’s corporate customer service. My appointment was scheduled for 8 a.m.–12 p.m., but due to a technical issue, the tech never received it. By 11:30 a.m., after hearing nothing, I tried using the chat to get an ETA. They couldn’t help and told me to call the local shop—while also warning me I probably wouldn’t get through. They were right. The call went unanswered and then appeared to automatically roll over to corporate. What followed was 20 minutes of fighting with an unhelpful bot just to reach a real person. There are only so many times you can say “representative” before you lose your patience. When there’s an issue, customers should be able to speak with someone—not be trapped in an endless loop with automated responses. To top it off, after completing the email survey, I selected “yes” when asked if I wanted someone to speak with someone about my concerns. The response? I was told to call corporate myself. No thank you. If the company truly cared, they would reach out directly. After this experience and writing this review, I’m done with Safelite.

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