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Safelite AutoGlass

4.3
(715 reviews)

Business Details

116 Eastdale Rd S, Montgomery, AL
36117, United States
(888) 843-2798
https://www.safelite.com/stores/Montgomery

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Montgomery area, turn to Safelite AutoGlass . Those in central Montgomery or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 116 Eastdale Rd S, Safelite AutoGlass Montgomery repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
116 Eastdale Rd S, Montgomery, AL
36117, United States

Hours

Reviews

4.3
715 reviews
5 stars
533
4 stars
48
3 stars
17
2 stars
21
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service from technicians, particularly highlighting individuals like Gary and Adam.

Scheduling Issues

Several reviews mentioned difficulties with scheduling appointments, including cancellations and delays, which caused frustration for some customers.

Quality of Work

While many customers were satisfied with the quality of repairs and installations, there were complaints about inconsistent results and issues with the materials used.

Communication

Customers appreciated the proactive communication from technicians regarding appointment times and updates, although some experienced issues with corporate customer service.
  • JH
    Jimmy Hubbard
    2 days ago
    5.0
    Safelite was able to complete my windshield replacement ahead of schedule, with OEM glass, and found several mistakes that were made by the car dealership on the previous windshield replacement. You can tell that the technicians at Safelite love what they do and care about the quality of their work. They have earned a customer for life!!
  • KL
    Katelyn Leonard
    5 days ago
    5.0
    I was able to get an appointment within a week. The technician was very nice and professional and fixed my chip without issue. I had an appointment time set, that ended up being delayed but the tech called first thing that morning to let me know. Had a great experience!
  • AM
    Arthur Martin
    Feb 26, 2026
    5.0
    Gary was my Safelite Tech - he repaired the chip in the windshield to my new 2026 Honda CRV which I have only had since October 25. That repair is not visible period. Thank You - Gary!
  • CS
    Christina S.
    Feb 19, 2026
    5.0
    Joshua was great! I was promptly assisted at my appointment time. He was professional and courteous. My new windshield looks great !
  • JB
    Jennifer Bach-Wells
    Feb 4, 2026
    1.0
    First, I want to recognize the technician, Gary. He was absolutely fantastic—truly a 5‑star experience. He went above and beyond, had a bright and bubbly personality, and was genuinely a pleasure to work with. It’s unfortunate that he won’t receive the recognition he deserves for a job so well done. Unfortunately, the same cannot be said for Safelite’s corporate customer service. My appointment was scheduled for 8 a.m.–12 p.m., but due to a technical issue, the tech never received it. By 11:30 a.m., after hearing nothing, I tried using the chat to get an ETA. They couldn’t help and told me to call the local shop—while also warning me I probably wouldn’t get through. They were right. The call went unanswered and then appeared to automatically roll over to corporate. What followed was 20 minutes of fighting with an unhelpful bot just to reach a real person. There are only so many times you can say “representative” before you lose your patience. When there’s an issue, customers should be able to speak with someone—not be trapped in an endless loop with automated responses. To top it off, after completing the email survey, I selected “yes” when asked if I wanted someone to speak with someone about my concerns. The response? I was told to call corporate myself. No thank you. If the company truly cared, they would reach out directly. After this experience and writing this review, I’m done with Safelite.

Frequently Asked Questions About Safelite AutoGlass

Where is Safelite AutoGlass Montgomery located?

Safelite AutoGlass is located at 116 Eastdale Rd S, Montgomery, AL 36117, USA.

What services does Safelite AutoGlass offer?

Safelite provides auto glass installation and repair, windshield chip and crack repair, windshield wiper replacement, same-day service, insurance paperwork processing, and power window repairs.

Brand Certified Facts from Safelite AutoGlass

This information is certified by Safelite AutoGlass and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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