Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Montgomery, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Eastern Blvd. location today.
Location
Hours
Reviews
4.0
1,148 reviews
5 stars
736
4 stars
122
3 stars
53
2 stars
49
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of employees going above and beyond to ensure a positive experience.
Vehicle Condition
Multiple reviews highlighted issues with vehicle cleanliness and maintenance, including unpleasant odors and unclean interiors.
Reservation Issues
Several customers reported problems with reservations, including not receiving the vehicle they booked and being upsold to more expensive options.
Efficiency
While some customers experienced quick service, others noted slow check-in processes and long wait times, particularly during busy periods.
Mixed Experiences
Overall, feedback was mixed, with some customers expressing satisfaction while others reported significant frustrations with service and vehicle availability.
- JJJalisa2 days ago2.0The vehicle and basic service were acceptable, but the customer experience declined significantly due to management. Communication from the manager was unprofessional and felt unnecessarily hostile rather than solution-focused. I was actively communicating and attempting to resolve matters, yet the approach taken lacked empathy and professionalism. I expect better leadership standards from a company of this size.
- CCCarl CarlisleJan 5, 20265.0I need a car bad to get to work and back enterprise help me get threw the different times and need
- LSLeslie SmithJan 4, 20265.0Love the staff there
- AKA KDec 30, 20255.0I rented a mid-size SUV to help move some of my son's belongings to his place in Florida. Even though I reserved a mid-size SUV, the staff at this location listened to why I needed the vehicle and let me see what they had on the lot and available to rent that would suit my needs. Unfortunately, the vehicle I rented had a couple issues, the big one being the smell. When I first got into it, I could smell a lot of deodorizer and cleaner but when I got in the car very early the next morning to start my drive, the car smelled very very strongly of old cig smoke. Since it was 6 AM and my trip was time sensitive, I ignored the smell and went ahead with my drive to FL and back. When I got back home, I realized everything I wore and had in the car smelled of old cig smoke. Ew! When I returned the car, I told them right away, "I don't know if you guys know it but that car SMELLS." They were completely shocked and apologized all over the place. The first thing they said was, "What can we do to make this right for you?" I was completely surprised! I was expecting what other companies have told me after I complained: "Sorry. We'll try to do better next time." but not this staff. They wanted to make things right. I told them that I didn't want or need any compensation. The car did what I needed it to do and I was fine. 3 hours later, their customer service center called me to discuss the issues I had with the car. They immediately told me they were discounting my rental by half to make up for the inconvenience and that they hoped I would rent from them again soon. It was a very nice gesture of the company and really helps them stand out from the crowd. (If you want to see what I mean, go read the reviews of other rental companies over at the airport.) The local staff could have brushed this incident under the rug, but they didn't and I really appreciate that touch of customer service.
- SSSemperFiGuyDec 5, 20255.0I appreciate the true help that I had received. I watch the verbal assault from disgruntled clients and pray that compassion fill their hearts, towards the hard work of the staff. Be patient and everything will surely work out. Thank you for the Mercedes for my wife and thank you all for your service 🇺🇸 🙏 Semper fi
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Montgomery, AL?
Enterprise offers a wide range of vehicles including rental cars, vans, luxury cars, and autos to suit your needs.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, it is open on Saturdays from 9:00 AM to 12:00 PM and on Sundays from 12:00 PM to 3:00 PM.
What payment methods are accepted at this Enterprise location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, Enterprise offers discounts for active military members.
Can I pick up a rental car at the Montgomery airport through this Enterprise location?
Yes, the Montgomery Eastern Blvd Enterprise location offers airport pick-up as one of its services.
Where is Enterprise Rent-A-Car located in Montgomery, AL?
Enterprise Rent-A-Car is located at 185 Eastern Blvd, Montgomery, AL 36117.
Is there shopping available near Enterprise Rent-A-Car for customers who want to explore the area?
Yes, the Atlanta Crossing Shopping Center and Elevate Diva Luxury Boutique are nearby and offer great shopping options.
What dining options are close to Enterprise Rent-A-Car in Montgomery?
Nearby dining options include Hibachi Sushi for buffet and sushi, IHOP for breakfast and American cuisine, and 8 Ball Billiards Montgomery Al if you want a restaurant with a bar.
Are there any automotive services nearby for customers renting a car at Enterprise?
Yes, nearby automotive services include Montgomery Collision Center, Jack Ingram Motors, Mercedes-Benz USA, and American Car Center for additional automotive needs.