Enterprise Truck Rental

Reviews

• NH

  Norm Hess

  Oct 29, 2025
  1.0
  Who ever is reviewing and saying excellent staff is always is lying. We made the reservation, they took our license information. No mention of a physical credit card, not the one on Google pay, required when still have a out-of-state license. Debit not accepted. We didn't find out until we drove the hour out. Next day when I go to bring the card we have, kind of find out oh even though The wife's name is on the reservation along with mine and I am also an authorized user on the card, it doesn't matter because she's not there to use it and it doesn't match the last name. Dude she got married after she got the card. You recognized me when I walked in from last night when she was with me..if I now have a card with her name on it..it should be taken care of. Shows me not wanting ongoing customer relationship either. Fine by me. Would not even give her a call to the number on file to authorize. This is now 4 hours wasted not to mention the two calls over the phone last night to verify that everything was in order. Will change this after she calls in to see what can be done over the phone. Terrible service. Clean bathroom. One star barely deserved. Enterprise does not pick you up..unless at a standard location..under 10 mile
• KI

  Kelly Ikerman

  Oct 18, 2025
  5.0
  I've rented trucks from Enterprise several times, and I have always had a great experience.
• BB

  Bear Down Chicago Bears

  Oct 10, 2025
  5.0
  Service reps were very helpful here. Great truck as well! Highly recommended!
• AR

  Andrew Reynolds

  Sep 30, 2025
  5.0
  I can't say enough good things about this Enterprise Truck Rental location in Madison, AL. The staff is always very friendly and helpful, and the trucks are great and priced very reasonably. I have rented on two occasions and had a great experience both times. I'll definitely be back!
• LB

  Life Builders

  Sep 17, 2025
  1.0
  I went in to rent a truck, but the 3 employees were out back laughing and telling stories around a truck while the office was empty of any employees. I had to go find someone to get help, because no one was in the office and the guy on the car rental side would not page anyone for me. When I did find someone; the employee turned around and walked away from me. I emailed the GM, but have not heard anything back from him. I do not recommend this branch at all.

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