Enterprise Rent-A-Car

4.0
308 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

5141 Highway 78 E, Jasper, AL
35501, United States
(205) 387-1704
https://www.enterprise.com/en/car-rental/locations/us/al/jasper-55f1.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Jasper, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jasper location today.

Location

Enterprise Rent-A-Car
5141 Highway 78 E, Jasper, AL
35501, United States

Hours

Reviews

4.0
308 reviews
5 stars
198
4 stars
30
3 stars
19
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior from certain employees.

Rental Process

Many customers found the rental process to be quick and efficient, but some experienced issues with vehicle availability and unexpected charges.

Management Issues

Several reviews highlighted poor management and inconsistency in service, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with pricing, citing high costs and unexpected fees, which deterred some from renting.

Vehicle Quality

While many customers appreciated the cleanliness and condition of the vehicles, there were complaints about specific cars having maintenance issues.
  • CA
    Candy Alford
    Dec 23, 2025
    1.0
    Very poorly managed
  • ER
    Eric Russell
    Nov 27, 2025
    5.0
    They were very courteous and got in a vehicle quickly will use them again
  • AT
    Ashley Tucker
    Nov 16, 2025
    5.0
    The absolute best customer service hands down! So helpful and friendly.
  • BC
    Brett Cummings
    Nov 14, 2025
    1.0
    Horrible customer service from Heather I wouldn't use this location unless you have to
  • CB
    Cody Beavers
    Nov 10, 2025
    1.0
    I swear over the past 10 years that I've ever had to come here I have the absolute worst experience. My company set a reservation for me to pick up a car today and right off the rip im told something was up with the availability blah blah blah... 😐 like nah, I'll drive my own car. I already had questions about an extra charge that showed up on the website. Not worth the headache to deal with these people. You hear me when I say it is not worth the headache to get an all expense paid rental. That should speak volumes of the circus this place is. Woman just had a rude tone from the go...
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Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Jasper, AL?

Enterprise Rent-A-Car in Jasper is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Where is the Enterprise Rent-A-Car location in Jasper, AL?

The Enterprise Rent-A-Car in Jasper is located at 5141 Highway 78 E, Jasper, AL 35501.