Bill Penney Toyota of Jasper

4.7
1482 reviews

About

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Bill Penney Toyota provides the community of Jasper with new Toyota cars, trucks, and SUVs as well as quality used cars, trucks, SUVs.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Accepts checksAvailable

Location

Bill Penney Toyota of Jasper
3815 Highway 78 East, Jasper, AL
35501, United States

Hours

Reviews

4.7
1,482 reviews
5 stars
1,335
4 stars
39
3 stars
16
2 stars
10
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific salespeople like Jordan, Austin, and Jerica for their professionalism and support throughout the buying process.

Sales Experience

Overall, customers reported positive experiences with the sales process, noting that it was smooth, easy, and free of pressure, with several recommending specific sales representatives.

Service Issues

Some customers expressed dissatisfaction with service-related experiences, mentioning issues with unauthorized work done on vehicles and concerns about transparency in service recommendations.

Mixed Reviews on Pricing

While many customers felt they received good deals, others reported feeling misled about pricing and financing options, indicating a need for clearer communication regarding costs.
  • AL
    A B Lambert
    3 days ago
    5.0
    Big thanks to Tyler Smith at Bill Penney Toyota of Jasper for making my truck purchase effortless. He walked me through every step, answered all my questions, and made sure I felt confident in my decision. When I thought there might be an issue, he responded immediately and helped clear it up. Outstanding customer service — I’d recommend Tyler Smith and Bill Penney Toyota of Jasper to anyone.
  • DW
    DERRICK WHITTINGTON
    6 days ago
    5.0
    Jordan Tucker great salesperson very informative was great. He showed me everything about my truck. Just a great sales person great professional very knowledgeable truly enjoyed him. Thank you so so much Jordan and the Bill Penny family.
  • PM
    P McK
    Jan 3, 2026
    5.0
    We had great service from Kathy Shadinger of Bill Penney Toyota of Jasper. We inquired about a vehicle they had in stock while we were vacationing at an Alabama beach. She sent us all the info on it and several pictures, and when we were able to stop there on our way home she was there waiting for us even though it was after dark. She answered all of our questions, and we’re now proud owners of a 2025 Toyota Crown Signia Limited!
  • PS
    Paula Sanders
    Jan 3, 2026
    5.0
    The other day, I worked with the most hard working and intelligent young man. He helped me with everything I could have asked for, plus more. If you need anything, go visit Jake Sanders for any car needs!
  • BS
    brittney sazera
    Dec 31, 2025
    5.0
    I had the pleasure of working with Deshawn who was amazing, the whole process and everyone involved was a great! This is my second time buying from them and will be back! Everyone was super nice and patient with me and worked hard to get me what I needed! I traded my 4 Runner and got it paid off in full, got a new vehicle with a better APR.