Ray Pearman Lincoln

Reviews

• RR

  Richard

  Apr 12, 2026
  5.0
  Always a pleasure dealing with Ray Pearman, to the person answering the phones to the remote service technicians and remote coordinator. They pick up the car , repair it and bring it back the same day. Not having to fight traffic going back and forth a plus . Thank You All at Ray Pearman you are the best
• NP

  Nacole Parker

  Apr 9, 2026
  5.0
  Let me start by saying...Everyone makes mistakes, but taking Responsibility, Accountability and Ownership of a mistake is Key to ME. I had a service done to my car, mobile service at my residence. Something was shown to be broken to me afterwards, that I am 99.999% sure was not like that prior to my service. But instead of taking accountability, I was told basically "not my problem, and I didn't do it". I work from home, immediately told my Supervisor I have an emergency and have to leave. I called Ray Pearman, almost hysterical at this point, but spoke to a receptionist, who immediately listened, empathized and stated she was going to inform the Supervisor. I asked who is their Supervisor and told Mr. Pearman can be informed as well. I was in my car at this time heading there. She could tell I was Highly upset and proceeded to talk to me as I vented and encouraged me to be careful as I was trying to get there as fast as I could. Upon arriving several people were very receptive of my concern and even looked at the damaged area. The politeness, reassurance and empathy from everyone calmed me tremendously. As several people looked, a specific gentleman showed me the exact damaged area, stated, a replacement can be ordered and taken care of. I thanked him and stated I am waiting to Still speak to Mr. Pearman. Well he looked at me and said "I am Mr. Pearman", I was expecting to speak to his father and stated I was unaware he was Mr. Pearman the third. He Very directly and politely stated, upon hearing about my issue, "if something is done on our watch, we take care of IT." I was speechless and on the inside filled with an emotion of Relief, Respect and Appreciation. He proceeded to order the part and asked I seek him personally when it comes in and he will fix the issue himself. Once again, Ray Pearman Lincoln, showed me they are a Dealership that Cares for, Respects and Appreciated their Patrons. I was Ready for a battle to be heard and Mr. Pearman, immediately relieved ALL my worry and concern. All I wanted was accountability and he showed that Immediately. I want to express my Utmost appreciation and Admiration for the Professionalism and making me feel Heard. To the receptionist, thank you as well, because your calmness and demeanor as well as meeting me as soon as I pulled up, made me feel as a Person and Not just another person receiving services just for business. Needless to say, I returned home and completed my work day without any worries.
• ST

  Scott Thomas

  Apr 8, 2026
  5.0
  Came down with my Father in law Al Ray, he bought a new Aviator. Great place, and cant say enough good things about Tucker.
• LG

  Linda G

  Apr 5, 2026
  1.0
  I took delivery of my vehicle nearly 10 days ago, and I am still missing key items that were included in the purchase—specifically the second key fob and the cargo area protection mat, of which were listed on the window sticker as part of the additional charges. I was initially told these items would be available on Friday, April 3. However, I had to follow up myself, only to be informed they were still not in and are now expected next Friday. This lack of proactive communication has been disappointing. At delivery, I also had to point out that these items were missing, along with three tire valve caps. Additionally, the vehicle was only marginally cleaned, I had to vacuum the vehicle, I had to remove the protective plastic from the floors myself and even install the license plate bracket on my own. This experience fell well short of the standard I’ve come to expect. Having purchased over 20 vehicles, this has been by far the worst delivery experience I’ve encountered. It certainly did not reflect the level of service I associate with the Lincoln brand. I am also attempting to purchase mud flaps using my Lincoln points, but those points have yet to appear in my account. I was advised they would take 7 days to transfer, and I still do not have a resolution. Overall, the lack of preparation, follow-through, and communication has made this a very frustrating experience.
• LP

  Linda Parks

  Apr 3, 2026
  5.0
  Love the Valet service, the associates were very polite and did go over what they did. They were professional their service was highly , appreciated. Thank you all for this Service.

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