Enterprise Rent-A-Car

Reviews

• JH

  Jason Helton

  1 day ago
  2.0
  This was our first visit to the new location and the staff was friendly. But I’ve been consistently frustrated by Enterprise. I’ve rented from Enterprise 6 times over the years with reservations and they have never had the type of car I reserved. This time we reserved a van. The gentleman at the desk asked if we wanted something else. My wife said no we have four kids. He says ok and then we waited another 40 minutes. He then brings up a large SUV and asks another worker to do the walk around. I tell the second gentleman we had a van and were told no it’s an SUV. When I asked what reservation he had us down for I was finally told they don’t have any vans. 0 for 6. My experiences have been very consistent. I’m sure it’s an “upgrade” until I roll up to the gas pump. Very consistently frustrated with the Enterprise experience.
• TC

  Timothy Carmichael

  5 days ago
  1.0
  I normally don’t write reviews but for this disrespectful, unprofessional, and conniving company I felt compelled. I picked up the rental car from the Enterprise locations. The women went over the car and paperwork with me. That’s when the lies began. Telling me I would reimburse for my insurance deductible as long as I returned the car with no damage. After returning the car the same way I received it, I waited several days with no response and no refund. I called Enterprise and the gentleman who answered refused to give me any information and would not let me talk to the manager. I called back a few days later and talked to the manager finally and I explained my concerns. She said that she would look into the matter and get back to me. It’s been almost five days now. What makes so much worse is that, the corporate office who reads this. They couldn’t care less. I may receive a blank corporate statement. Telling me thank you for your feedback and we will look into this matter. Knowing good and well I will not hear anything from Enterprise.
• LL

  Loretta

  Apr 21, 2026
  5.0
  I wanted to share a quick thank‑you for the exceptional service I received this weekend. I rented a car from Enterprise Huntsville to travel to Naperville, Illinois, for a half marathon and to Chicago for dinner for my birthday. Ms. Jayla Crump at Enterprise upgraded my reservation to an Audi, providing a truly luxurious round‑trip experience. Her kindness made my birthday feel extra special, and I sincerely appreciate her excellent customer service.
• RS

  Rachele S

  Apr 18, 2026
  5.0
  Jayla the branch manger is so wonderful! I’ve never had a bad experience with any of the reps I’ve come into contact with at this location either. And their cars are always clean and new— so that’s also a plus! They try to get you in and out quickly and have your car waiting for you. Probably because they call and confirm your reservation a few days before. Highly recommend!
• AK

  Adrianna K

  Apr 16, 2026
  5.0
  Jayla (I hope the spelling is correct) and everyone at this branch were so extremely helpful. I needed a car that same day and they made it happen, with calling an hour before they closed. I came to pick the car up, arriving 10 minutes before close and everyone was extremely friendly. When it came to my reservation, I had to extend it twice and they were very accommodating and understanding. When I brought the car back, I had gotten off work not long before they closed. Once again, arriving so close to close and they were still so friendly and understanding. I will be a repeat customer. They were absolutely exceptional.