Enterprise Rent-A-Car

Reviews

• LC

  Lexi Cooper

  2 days ago
  5.0
  I had the best experience at the Enterprise on 72 by Providence! The car I was getting was brought back with no gas and the guy kept the key and had already made it pretty far down the road, it was already past 6 and I was running late to a birthday dinner. To my surprise Brandon told me to go to dinner he filled the car up with gas and dropped it off where I was eating. Most thoughtful service I’ve had anywhere honestly. When I dropped it took 10 minutes or less. Love the people here and the car was in great condition!
• PD

  Paul Doran

  4 days ago
  1.0
  Huntsville site was great but the Knoxville TN airport site failed to register my car as returned so I was charged 3 extra days.
• JJ

  James

  Feb 9, 2026
  5.0
  Brandon is a great guy . He is very professional and courteous and helped us get in and out in a timely manner! Would highly recommend this place! Thanks Deer man!
• CW

  Courtney Warner

  Feb 2, 2026
  5.0
  I had a wonderful experience with Enterprise on Hwy 72 by Providence! Usually when I rent a car, I go ahead and prepare myself to wait at least an hour at the rental place to pickup the car. And typically the employees ignore you for a while before they ever even ask what you need. WELL to my pleasant surprise when I tried this new Enterprise on 72, they had my car ready as soon as I got there. Brandon greeted me with a smile immediately and was super nice as he looked up my info. Then a really sweet lady (I didn't catch her name) did the walk thru with me and clearly explained everything. The car was perfect and I had no issues at all. When I returned it, Brandon greeted me in the drop off lane and the check out process took less than 5 minutes. I never knew there was such a thing as a decent rental place. This one is phenomenal!! I will most definitely be back!!
• KS

  Kyle Sawyer

  Jan 24, 2026
  1.0
  I rarely write reviews, but this experience warrants public documentation due to the safety implications and the way it was ultimately handled. I reserved a full-size SUV months in advance for a family trip to Florida. I completed every required online check-in step and arrived at the branch at my scheduled time (Friday at 2:00 PM) so I would not miss additional work. Upon arrival, I was told my reserved vehicle was “on the way” and that an employee had gone to retrieve it. After waiting approximately 30 minutes, I was offered a temporary smaller vehicle so I could return to work. I declined because I no longer had confidence that my reserved vehicle would actually be available. After waiting over an hour total, I was then informed that the vehicle I had reserved and waited for had been sold/rented to someone else. At that point, employee Chris (who was exceptional and professional throughout) drove me across town to obtain another SUV. The replacement vehicle was returned to the branch filthy and required two additional washes, and was still dirty enough that I personally detailed it at home. The problems did not stop there: • Severe vibration from the front driver-side tire (likely unbalanced or damaged) • Missing center wheel cap, suggesting recent repair • Worn windshield wipers (front and rear) • Brake vibration • Windshield washer fluid empty (triggering warning alarms while driving through traffic) • Engine later developed a noticeable stutter I later learned this vehicle had 82,986 miles, despite Enterprise customer service stating that similar vehicles are typically retired around 55,000 miles. This vehicle was driven over 1,500 miles total during the trip. Corporate handling while on vacation I contacted customer service multiple times starting early in the trip to avoid disrupting my family vacation. The first representative was helpful and scheduled me for a replacement vehicle Monday at 9 AM at another St. Augustine location. I arrived on time, only to be treated dismissively by staff who stated they had no record of my appointment and told me they had to prioritize “their own customers.” I left, contacted roadside assistance again, was sent to another location, then called halfway there to be told that branch had no vehicles. Over the following days, I was repeatedly told management had called me — but the timestamps they referenced were the exact moments I was calling corporate myself. No manager contacted me during the trip. Return & post-trip handling When I returned home Tuesday evening (Dec 24), I coordinated with Malcolm, the store manager, to return the vehicle later due to the holiday. When I returned the vehicle, Malcolm was unavailable and Brandon assisted me. Brandon was professional, shocked by the condition of the vehicle, and assured me the matter would be addressed. Days later, I saw I had been charged more, not less. Malcolm informed me that corporate had decided to provide only two free days (Christmas Eve and Christmas Day). I explained this did not address: • the broken reservation • lost work time • repeated failed service appointments • unsafe vehicle condition • or the safety risk to my family Malcolm escalated again to corporate. That was two weeks ago. I have received no follow-up from corporate management. Summary The branch employees Chris and Brandon were professional and did what they could within their control. The failure occurred at the management and corporate level. This situation could have resulted in catastrophic consequences had an accident occurred. Companies should not rely on hindsight to correct safety failures after families are already put at risk. I expected a safe and roadworthy vehicle; instead, I was provided with a liability that materially compromised the safety and well-being of my family.