Business Details
About
Car DealerTire ShopBrake ShopUsed Car DealerAuto Parts StoreAuto Repair ShopOil Change Service StationCar Leasing ServiceCar Finance and Loan Company
Bill Penney Preowned offers many automotive products and services to our Huntsville area customers. From quality Toyota BP Certified vehicles to every make and model used car in Huntsville, we know anyone looking for a vehicle in Huntsville will likely find what they want at our dealership. We carry a comprehensive line of Preowned Certified vehicles, including the Camry, Corolla, Tacoma, Rav4, 4Runner, Highlander, Tundra, Sienna and Prius, making us a good choice as your Huntsville Toyota Certified car dealer. We also buy vehicles, if you are relocating or want to down size bring your vehicle for our top dollar appraisal toady.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Bill Penney Preowned
4810 University Drive Northwest, Huntsville, AL
35816-1808, United States
Hours
Reviews
4.5
463 reviews
5 stars
384
4 stars
20
3 stars
11
2 stars
8
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and friendly demeanor during the car-buying process.
Sales Experience
Several reviews highlighted positive experiences with sales associates, particularly mentioning their knowledge, patience, and no-pressure approach.
Service Issues
Numerous customers expressed frustration with the service department, citing poor communication, long wait times, and unresolved vehicle issues.
Location Closure
Customers were unhappy about the closure of the Bill Penney Mitsubishi location, which forced them to travel far for service and maintenance.
Warranty Concerns
Some customers reported dissatisfaction with warranty services, particularly regarding maintenance and repairs after the dealership's closure.
- GCGina CNov 26, 20251.0Purchased my Mitsubishi through Bill Penney, and I was happy with them originally. I need to have my Service that is included, and was told ‘sorry, you’ll have to go to Florence’. Where? Wouldn’t have purchased this had I known. This is not convenient, and I don’t have the time to drive however long and far away this place is. I do think there should have been some communication. Now, I’m going to see how fast I can get rid of this Vehicle. I wouldn't go back after this, because I wouldn’t know if this would happen again. I need a place in Huntsville, and that is convenient.
- KSK SAug 2, 20251.0It is so unfortunate they lost a customer forever. Sadly this was a greedy dealership who plays game and take advantage of certain people and situations. I've been to different states Toyota dealerships, so I see the difference very well. Look at the feedbacks of people not when everything went well, but when something did not go well and see how they handled. That tells you the truth.
- KBKat BakerJul 30, 20251.0***Bill Penney Mitsubishi has closed down and is no longer in operation*** Bought a new Mitsubishi earlier this year. Was sold on the warranties (which are wonderful). I wasn't told that Bill Penney Mitsubishi would be closing down and that to get warranty service, I'd have to go an hour and a half away to Long Lewis Mitsubishi in Florence. It's not worth a 3 hour round trip to get my free oil change.
- MMMatthew MercedJun 30, 20251.0The ONLY reason I bought a car from them was for the 10 year warranty they promised which they told me requires all maintenance done through them. Now they shut down this location and expect me to drive from Fayetteville Tn to Florence Al for oil changes and maintenance. What a joke, does no one care about their customer or stand behind their word anymore? Also I can’t reach anyone and just stay on hold forever as they dodge answering my questions about this.
- AHAshley HixMay 11, 20235.0Billy Bell! Billy Bell! Awesome salesman. Very knowledgeable, super kind. I appreciate him getting me a great deal on my new “mom car” lol. He wasn’t forceful or pushy.