Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Governors Dr. in Huntsville, AL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Huntsville, AL or call us at (256) 533-3727.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of attention.
Knowledgeable Staff
Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others felt employees lacked experience.
Product Availability
Customers frequently mentioned issues with product availability, including receiving incorrect parts or having to order items.
Store Environment
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
CW
Cat W
Dec 7, 2025
5.0
Joe and Eber are a god sent thank you so much for changing my friends car battery
LM
LaDonna Mays
Dec 6, 2025
5.0
The staff is very helpful will come back and shop here
JE
Julien Edwards
Dec 1, 2025
2.0
To advanced auto parts, I go because they would never look me dead in my face and tell me that they can’t help me identify something wrong with my car
GA
Glowstate Apothecary
Oct 11, 2025
1.0
This store is a joke. The older lady who's working there Ashley should be fired after what I experienced. I was on a scouting trip considering my DOCTORATE at the UAH and currently getting my Masters online. I stopped here on my way back home to Franklin, TN where I live and where I'm from to get a quart of oil since my Honda CRV has been burning oil while on vacations the past month, lots of road trips. When I walked in and asked the lady about the oil she pointed to the back and said "you can get it" which was zero customer service, then the dealbreaker was when I came back in to ask for a bag for the oil so it wouldn't leak in the car she told me to grab a bag myself, excuse me?? Why are you working there if you don't want to do your job? I proclaimed I'm getting my Masters right now and she quickly said "I don't care" well you should care before you're fired lady, and before I escalate this to corporate for harassing a customer and failing to serve them at all. It sounds like you need to find you a new job you enjoy or learn how to treat young women with respect and dignity, but my guess is you're bitter for a reason and you have a chip on your shoulder. Hire better people or lose business it's that simple. Ashley is not a good investment for the company and I recommend she receive training or replaced. Be careful how you treat people ma'am and don't judge a book by its cover.
UN
User Name
Sep 8, 2025
1.0
Tom was the manager on duty. The customer service he provided was the "hurry up, I have better places to be than here at work" type of service.
Homeboy just stood there and stared at me. Did not even ask what I needed. Showed no motivation to do his job whatsoever. I had to essentially do his job for him, which
Pretended like the part I needed wasnt there so id leave.
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