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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(584 reviews)

Business Details

313 W Grand Ave, Gadsden, AL
35906, United States
(256) 442-6180
https://www.enterprise.com/en/car-rental/locations/us/al/gadsden-5518.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gadsden, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gadsden location today.

Location

Enterprise Rent-A-Car
313 W Grand Ave, Gadsden, AL
35906, United States

Hours

Reviews

4.1
584 reviews
5 stars
376
4 stars
73
3 stars
35
2 stars
27
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service experiences.

Availability Issues

Several reviews noted problems with vehicle availability, including last-minute cancellations and unresponsive phone lines.

Cleanliness and Condition

Customers generally reported that vehicles were clean and well-maintained, although there were some complaints about specific cars being dirty or in poor condition.

Reservation Process

While some found the reservation process smooth, others experienced significant issues with booking and communication.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported frustrating encounters.
  • PA
    Paula Alford
    1 day ago
    5.0
    My experience was very satisfying and Amanda did an exceptional job with keeping me informed about the insurance companies updates on return dates. She, as well as everyone else that I had interactions with were always pleasant and friendly. I have never had a rental car before, but I will definitely use Enterprise in the future. Thanks to the entire staff for treating me with professionalism and making me feel cared for. 🩷
  • HM
    Harry Marquass
    5 days ago
    5.0
    Personal experience surpassed my greatest expectation Treated like family They treated me and my family as if we where family
  • FW
    Felicia Woods
    5 days ago
    5.0
    Great Customer Service.
  • EC
    Emily Cole
    Feb 23, 2026
    2.0
    Dru was so so sweet! He got me in and out of there, and made sure I had a great car to drive around in for me and my baby! If you go there, ask for him! He was super polite, and patient! He goes above and beyond!!! He needs a raise! I WOULD GIVE HIM 10 STARS!!! ⭐️ ⭐️⭐️⭐️⭐️ PLEASE TAKE PICS OF YOUR VEHICLE BEFORE YOU PULL OFF OF THAT LOT SO THEY CAN SEE THE TIME STAMP! They sent me a claim report saying the vehicle was sent in to damages, and loss! I was so scared because the man I took it to at the Pelham location did not do a walk around with me, and the vehicle was in better shape than before I even got it! They sent me my return back for the money they held for collateral. So if I damaged it, they wouldn’t have sent me anything back! There was “hail damage” on the paper that I received the day I got the vehicle. So, I filed a dispute immediately!!! They dropped the claim. Idk if they were trying to scam me or what because there’s no telling how many people that was gotten over on! Especially the elderly!
  • JJ
    Josh Jones
    Feb 7, 2026
    1.0
    Don’t expect great service at this location. Had an issue with the bill and manager will not return the phone call. Will not be using this location for future car reservations

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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