Enterprise Rent-A-Car

4.1
408 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2321 Mall Rd, Florence, AL
35630, United States
(256) 767-0292
https://www.enterprise.com/en/car-rental/locations/us/al/florence-5564.html
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About

Car Rental AgencyVan Rental
Need a rental car in Florence, AL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Florence location today.

Location

Enterprise Rent-A-Car
2321 Mall Rd, Florence, AL
35630, United States

Hours

Reviews

4.1
408 reviews
5 stars
265
4 stars
44
3 stars
21
2 stars
14
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service from specific employees.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of cars and unprofessional handling of booking errors.

Vehicle Quality

Customers generally reported satisfaction with the cleanliness and condition of the rental vehicles.

Pricing Concerns

Some customers expressed dissatisfaction with rising rental costs and additional fees.

Overall Experience

While many had positive experiences, a significant number of reviews indicated frustration with service inconsistencies and management responses.
  • MS
    Michael Smith
    6 days ago
    1.0
    Absolutely horrible service. I waited over an hour for a vehicle I reserved online the day prior. When one finally showed up, it was notwhat I reserved. THEN, when they got around to me, they finally told me I could not rent a car, having an out-of-state DL, 2without a credit card (I have debit, not credit cards). Nowhere does anything state this: not in the website, not when I called twice to confirm my reservation, not for the 60+ minutes I had to wait for them to get another car from somewhere else, nothing! What a monumental waste of time.
  • WB
    william belcher
    Nov 14, 2025
    1.0
    If you are in an emergency situation that you need a rental vehicle be prepared for a wait they will not have it available for a day or two
  • HH
    Helen Holland
    Nov 11, 2025
    5.0
    Brandon made this rental experience easy.
  • JG
    Jared Grigsby
    Nov 9, 2025
    5.0
    Pickup of the vehicle was fast. Car was clean and staff was friendly
  • BB
    BETH BROADFOOT
    Oct 23, 2025
    2.0
    Called and make a reservation a when I got there the girl said she couldn’t find it or that I did not speak to her even though she was the only female there. I called the number on redial from my phone and her phone rang and she picked it up. Needless to say I was given another lesser car but before I could get the keys she’d given it to another customer. I finally got in the third car and was able to get out of there. Just seems unprofessional and unorganized. People make mistakes but own up and apologize. Then move on. Kids just don’t these days and there are no consequences for poor customer service.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Florence, AL?

Enterprise Rent-A-Car in Florence offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

What are the operating hours for Enterprise Rent-A-Car in Florence?

Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.